Zonal Operations Front Line Lead

6 hours ago

Leek, Staffordshire, United Kingdom Alton Towers Resort Full time
What you'll bring to the team

Job Title: Zonal Frontline Lead

Location: Alton Towers Resort

Reports to: Zonal Manager

Contract: Permanent

About the Role

We're looking for a hands-on, energetic Zonal Frontline Lead to supervise and support a team of frontline, guest-facing colleagues at Alton Towers Resort. You'll ensure operational excellence, safety, and outstanding guest experiences across rides, retail outlets, car parks, turnstiles, and accommodations. Acting as the first point of escalation for operational or guest-related issues, you'll work closely with the Zonal Manager to maintain high standards and deliver a seamless guest journey.

Key Responsibilities

  • Lead, coach, and support frontline colleagues to deliver exceptional guest service and operational standards.
  • Conduct training sessions and performance reviews to develop team members.
  • Monitor cleanliness, presentation, and safety across rides, shops, and other areas.
  • Manage daily operations, including ride management, retail, car parks, turnstiles, and guest services.
  • Handle guest escalations, refunds, and operational disruptions efficiently.
  • Complete key holder duties, including opening and closing units and performing checklists.
  • Perform Zonal Duty Manager responsibilities when required.
  • Support operational spot checks to ensure service, efficiency, and safety standards.

Unit-Specific Responsibilities

  • Park Operations / Rides: Operate rides alongside the team, provide real-time coaching, and ensure safety protocols are followed.
  • Retail: Assist on the shop floor, coach staff, maintain a clean and organized environment, and resolve customer concerns.
  • Car Parks / Turnstiles: Support safe and efficient guest arrivals and departures.
  • Accommodation: Assist with check-in/out, maintain cleanliness standards, and guide colleagues to deliver high service levels.
  • Guest Excellence & Brand Partners: Ensure top-tier guest service, monitor satisfaction, and uphold operational standards in partnership with brand partners.
Qualifications & Experience

Experience & Qualifications

  • Experience in a customer-facing role, ideally in a theme park, hospitality, or retail environment.
  • Strong teamwork, reliability, and a positive attitude.
  • Hands-on approach with the ability to lead by example.
  • Adaptable and flexible with priorities, including alternative shifts or ad hoc responsibilities.
Benefits
Benefits
  • 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year's service
  • 28 days holiday (including bank holidays)
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus, many more…
Pay RangeCompensation between GBP £13.20/Hr.-GBP £13.20/Hr.

  • Zonal Operations Manager

    6 hours ago

    Leek, Staffordshire, United Kingdom Alton Towers Resort Full time £30,000 - £35,000

    What you'll bring to the teamJob Title: Zonal Operations ManagerDivision: Resort OperationsLocation: Alton Towers ResortReports to: Senior Park Operations ManagerContract: PermanentAbout the RoleWe're looking for a dynamic Zonal Operations Manager to oversee the day-to-day operations of a specific zone within Alton Towers Resort. This pivotal leadership role...

  • Operations Planner

    19 hours ago

    Leek, Staffordshire, United Kingdom Alton Towers Resort Full time

    What you'll bring to the teamOperations PlannerLocation: Alton Towers ResortReports to: Senior Planning and Resource ManagerThe RoleAt Alton Towers Resort, no two days are the same — and that's where you come in.We're looking for an Operations Planner to play a pivotal role in delivering seamless, efficient workforce planning across the resort. Working...

  • Sales Operations Executive

    4 days ago

    Leek, Staffordshire, United Kingdom Ornua Co-operative Limited Full time

    Sales Operations ExecutiveJob title: Sales Operations Executive Reports to: Senior Business ManagerLocation: Leek, Ornua Foods UK Salary: Generous salary available depending on experienceHours: hours per week Benefits: Matched pension scheme up to 8%, Generous holiday allowance increasing with length of service, Subsidised staff canteen, Company shop...

  • Security Supervisor

    4 days ago

    Leek, Staffordshire, United Kingdom The City of Fort Worth Full time $25 - $31

    Pay Range: $24.67/hr. - $30.83/hr.Job Posting Closing on: Wednesday, December 10, 2025 Workdays & Hours: Monday – Friday 10am – 7pm (typically); On-Call evening/weekend work required.Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out MoreThe City of...

  • Guest Experience Specialist

    4 hours ago

    Leek, Staffordshire, United Kingdom Alton Towers Resort Full time £30,000 - £35,000

    What you'll bring to the teamJob Title: Guest Experience SpecialistDivision: Global OperationsLocation: Alton Towers ResortReports to: Director of Planning and Business SupportContract: PermanentAbout the RoleWe're looking for a passionate Guest Experience Specialist to join our team at Alton Towers Resort. This role is pivotal in shaping and enhancing the...

  • Guest Excellence Host

    2 weeks ago

    Leek, Staffordshire, United Kingdom Alton Towers Resort Full time £8 - £12

    What you'll bring to the teamPlease note that while you are applying for roles within specific home departments such as Ride Host, Retail, Sales & Admissions, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times...

  • Procurement Manager

    4 days ago

    Leek, Staffordshire, United Kingdom Ornua Co-operative Limited Full time

    Procurement Manager Job title:       Procurement Manager Reports to:   Head of ProcurementLocation:       Leek, Ornua Foods UK Salary: Generous salary depending on experienceHours: hours per week, Monday to Friday Benefits: Matched pension scheme up to 8%, Generous holiday allowance increasing with length of service, Subsidised staff canteen,...

  • Business Development Manager

    1 week ago

    Leek, Staffordshire, United Kingdom Ornua Full time

    Business Development ManagerJob title: Business Development ManagerReports to: General Manager, Traded UKLocation: Leek, UKSalary: Generous salary depending on experienceHours: 36.25 hours per week, Monday to FridayBenefits: Car allowance, Company Pension, Discounted Cheese and Butter, Free onsite parking, Global mobility opportunities and many moreOrnua...

  • Warehouse and Logistics Manager

    2 days ago

    Leek, Staffordshire, United Kingdom Alton Towers Resort Full time

    What you'll bring to the teamWarehouse & Logistics ManagerAlton Towers ResortFull-time | PermanentAre you an experienced warehouse and logistics leader looking for your next challenge in a fast-paced, dynamic environment? Alton Towers Resort is looking for a proactive and highly organised Warehouse & Logistics Manager to oversee the smooth, efficient, and...

  • Non-Revenue Water Manager

    7 days ago

    Leek, Staffordshire, United Kingdom The City of Fort Worth Full time $108,870 - $141,530

    Hiring Range: $ $68.04/hr. | $108,870 - $141,530 annual compensation Job Posting Closing on: Friday, November 14, 2025 Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required. Must be able to activate for 24/7 disaster response as needed.Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time...