Patient Safety
2 weeks ago
To provide an effective, efficient and confidential secretarial and administrative service to the Patient Safety and Experience Team with minimal supervision. To maintain accurate and timely data entry to patient safety and experience spreadsheets as required. Support the Patient Experience telephone Helpline rota and hold own Complaints quick resolution caseload ensuring accurate recording of data via electronic database system. Provide appropriate and timely information to individuals and signpost to enable access to services in line with Complaints process.
Collect and input data into the electronic recording system for complaints, concerns and patient safety incidents. Managing and ensuring appropriate action of generic email inboxes. To maintain electronic appointment diaries as required. Typing and distribution of confidential correspondence within timescales.
To deal with in-coming and out-going mail/e-mail as appropriate. To deal with telephone calls and other enquiries effectively by assessing urgency/priority in absence of more senior staff. To receive and respond to internal and external correspondence, taking appropriate and timely action as required, in accordance with Trust and/or departmental standards and processes. Any other duties commensurate with the Band.
To maintain up to date filing and archive filing systems, disposing of archived records and documentation according to Trust policy and ensuring the confidentiality and safekeeping of such documents. General duties including, filing, photocopying, distribution etc. and the upkeep of the photocopier. To support new and/or less experienced staff as required.
Works within standard operating procedures/work instructions and relevant Policies and Procedures. Ensure the work environment is tidy and complies with health and safety guidelines. Participate in in-house training as required. To contribute to the delivery of National Patient Safety Strategy and programmes as identified within key objectives.
To input and merge incidents on a daily basis onto the Ulysses incident management system. Provide admin support for Patient Safety and Experience meetings, including drafting agenda, collating papers, typing up minutes / action logs and any other administration required relevant to the meeting. To act as a point of contact for all customer enquiries, courteously receiving visitors and answering personal callers and telephone enquiries using own initiative from experience gained. To organise venues, refreshments, equipment and any necessary materials for events and meetings.
To prioritise own workload to meet the needs of the Patient Safety and Experience team and ensure all deadlines are met. Providing cover for colleagues within wider Patient Safety and Experience team as necessary and at the demands of the service. Maintain a database to collect information on compliments, complaints, concerns and incidents received in all services provided by CDDFT producing reports for Trust Board and Governance Committees. Assist the Patient Safety and Experience Team in awareness raising events, surveys and feedback processes.
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Patient Safety Officer
2 weeks ago
Darlington, United Kingdom County Durham and Darlington NHS Foundation Trust Full timeAn exciting and innovative opportunity has arisen for an enthusiastic individual who has a keen interest in patient safety to join the Patient Safety Team in a development role. This is a new part time role (28 hours) designed to ensure that you can utilise your knowledge and critical thinking working under the supervision of the Patient Safety Manager. You...
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Patient Safety
1 day ago
Darlington, United Kingdom County Durham & Darlington NHS Foundation Trust Full timeTo provide an effective, efficient and confidential secretarial and administrative service to the Patient Safety and Experience Team with mínimal supervision. To maintain accurate and timely data entry to patient safety and experience spreadsheets as required. Support the Patient Experience telephone Helpline rota and hold own Complaints quick resolution...
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Domestic Services Assistant
2 weeks ago
Darlington DL HX, United Kingdom CDD Services (Synchronicity Care Ltd) Full time £20,000 - £35,000 per yearTo undertake cleaning duties as detailed within the domestic method statements, following cleaning schedules and COSHH guidelines. Ensure compliance with all aspects of Health & Safety legalisations and correct use of PPE. To maintain the hospital environment as laid down in the National standards of Cleanliness. Undertake rectifications from the cleaning...
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Paediatric Staff Nurse
2 weeks ago
Darlington DL HX, United Kingdom NHS Full time £25,000 - £35,000 per yearCarry out duties in keeping with NMC Code of Conduct and ensure other members of nursing staff practice within said code. Sets and monitors standards of quality nursing care over a 24 hour period by co-coordinating the care given by nurses, medical staff and social workers, alongside any other professionals directly involved in patient care on the...
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Theatre Anaesthetic/Recovery Practitioner
3 days ago
Darlington DL HX, United Kingdom NHS Full timeTo provide patient care within the perioperative environment and act as a skilled member of the multidisciplinary team. To assess care needs, develop programmes of care and implement and evaluate these programmes of care, carrying out all relevant forms of peri-operative patient care without direct supervision over a 24 hour period, caring for both adult and...
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Catering Assistant
2 weeks ago
Darlington DL HX, United Kingdom CDD Services (Synchronicity Care Ltd) Full time £20,000 - £40,000 per yearTo support and assist the Food Production Supervisor and Food Production Manager in the production of a high quality meals at Darlington Memorial Hospital and to ensure that high quality standards are met at all times Comply with HACCP procedures set within the Catering Department To follow the policies and procedures laid down by the catering services in...
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Catering Manager
2 weeks ago
Darlington DL HX, United Kingdom CDD Services (Synchronicity Care Ltd) Full time £40,000 - £70,000 per yearAs the Catering Manager (Retail), you will be responsible for the smooth and efficient running of all retail catering operations within the hospital, including restaurants, cafes, and coffee shops. You will ensure that every outlet provides a welcoming environment, excellent food, and friendly service to patients, visitors, and staff. Your role will involve:...
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Catering Clerical Assistant
2 weeks ago
Darlington DL HX, United Kingdom CDD Services (Synchronicity Care Ltd) Full time £15,000 - £25,000 per yearService Delivery Provide a full range of admin support to the Facilities Manager/Catering Managers working with minimal supervision. Deal with telephone enquiries, taking and conveying messages appropriately and redirecting inappropriate calls to support staff. Operate efficient and up-to-date administrative systems and processes for all office tasks...
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Patient Administrator
5 days ago
Darlington, United Kingdom Circle Health Group Full timeClosing date13/07/2025 - HoursPart time - Role TypePermanent - Location(s) - Woodlands Hospital - Darlington **Overview**: **Patient Administrator** **Woodlands Hospital** **10.5 Hours & Permanent** **Salary: £24,434.00 FTE per year** **Woodlands Hospital** in Darlington** is part of Circle Health Group, Britain's leading provider of independent...
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Patient Administrator
1 week ago
Darlington, United Kingdom Circle Health Group Full timeClosing date23/11/2025 - HoursFull time - Role TypePermanent- Location(s)- - Woodlands Hospital - Darlington **Overview**: **Patient Administrator** ** Woodlands Hospital** **37.5 Hours & Permanent** **Salary: £24,434.00 per year** **Woodlands Hospital** in Darlington** is part of Circle Health Group, Britain's leading provider of independent healthcare...
