Helpdesk Team Leader

2 weeks ago

Wickford North SS YU, United Kingdom bf-b951-411e-8da1-51400c8fee7e Full time £30,000 - £36,000 per year

Job Description:

HELPDESK TEAM LEADER - WICKFORD – PERMANENT – UP TO £36K

Riviera Networks is a market-leading MSP with a well-established reputation across the IT and Telecoms industries.

We are looking to add a direct Team Leader to the established helpdesk team responsible for supporting our customers.

Core responsibilities of this role will include working closely with both internal and external stakeholders, leading day to day operations of the helpdesk both from an administrative and engineering stance as well as acting as a technical lead and point of escalation.

Job Responsibilities:

· Administration of customers Microsoft 365 suite including Azure & Intune

· Deployment of VoIP telecommunications using Webex & BT Wholesale

· Diagnosis and fault resolution of Windows based devices

· Administration of BT telecommunication products (PSTN, ADSL)

· Configuration and deployment of PC hardware

· Cloud software & application management

· Proactive maintenance of customer devices

· Configuration; deployment and diagnostics of routers & basic LAN hardware

· Supervise, Mentor and support helpdesk technicians.

· Ensure the team responds to all service requests, technical issues effectively and efficiently.

· Provide ongoing training to team members on new software and internal processes to high levels of competency and expertise.

· Manage shift schedules and workload distribution.

Skills & Experience:

· Strong M365 suite experience

· Detail orientated

· Familiarity with telecommunication or IT based CRM system (AutoTask, DATTO)

· Good written and verbal communication

· VoIP administration

· BT Product Suite

· Customer orientated

· Fault diagnostic & resolution critical thinking

· Stakeholder management

· Workflow prioritisation

Key Words:

365, Support, Technician, Engineer, Helpdesk, IT, PC, Windows, VoIP, Telecoms, Telecommunications, PSTN, Broadband, Internet, Cloud, Backup, Administration, Microsoft, LAN, Network, BT, Autotask, Datto, Leader, Leadership, Supervisor, Manager

Commutable From:

Wickford, Chelmsford, Basildon, Grays, Southend, Romford, Hockley, Billericay, Maldon

Job Type: Full-time

Pay: £30,000.00-£36,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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