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Technical Area Sales Manager – Multi Tech
2 weeks ago
Company Description
We're the nation's favourite heating brand, here to warm up people's homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we're giving our customers plenty of choice. With cutting-edge tech and research, we're right in the thick of the drive for a better future of home heating.
It's not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we're no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you'd like to be a part of, we'd love to meet you.
Come and work at Worcester Bosch.
Job Description
We are excited to offer you the opportunity to join our External Sales department as a Technical Area Sales Manager – Multi Tech (BD, HG, HX and LS postcodes).
In this role, you will be responsible for:
- Achieving defined targets across product range.
- Building and maintaining customer accounts across multi-tech Sales area focusing on Private & Domestic Installers, Merchants and British Gas.
- Identifying all customer business opportunities and implement activities to develop strong customer relationships.
- Taking responsibility for resolving local issues using commercial and business awareness.
- Supporting our associated departments (Service, Marketing, Product Management, Logistics, Training, Internal Sales etc.) in dispute resolution between our core customers and the consumer.
- Developing innovative ways to increase sales and improve customer experience to maximise profitability and revenue.
- Conducting factory tours and co-ordinate field-based training to support customers.
- Working closely with other disciplines and functions to build positive and rewarding relationships.
- Pro-active approach to CRM by implementing best practice and achievement of business goals
- Administrative duties including the maintenance of all CRM customer accounts and key attributes (e.g., purchase potential, call planner etc.) monthly report & expenses
- Effectively utilise the regional demonstration vehicle.
- Ensuring effective launch of new products and services.
- Arranging and participating in customer events such as new product launch evenings.
- Planning and scheduling merchant activity within merchant branches and support their training needs including products, services and training to their customer base.
- Maintain a social media presence for all customer groups, utilising this medium to promote products and services.
Interested? Upload your CV today
Qualifications
Skills & Attributes:
- Able to multitask, prioritise, and manage time efficiently
- Detailed knowledge of industry, heating market, network and key contacts
- Good understanding of customer base, purchase potential and market
- Knowledge of relevant legislation and technical issues
- Knowledge of Business strategy and structure including detailed knowledge of Worcester products, services, promotions profitability and pricing
- Strong sales and key account management skills
- Excellent PR, communication and presentation skills coupled with an ability to build relationships at all levels
- Computer literate with a good understanding of the PowerPoint, MS Word, Excel & Outlook pack-ages
- Ability to operate on social media platforms and deliver key messages to our customer base via this medium
- Ability to prepare and interpret management information and reports
- Ability to execute business change initiatives and maintain continuous improvement focus
Additional Information
Deadline for Applications:
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Working Hours:
37 hours per week – standard working pattern of 08:30 – 17:00 Monday to Thursday and 08:30 – 16:30 Friday with a 1-hour lunchbreak
Working with us comes with the following benefits:
- Hybrid working options available
- 25 days annual leave per year plus bank holidays – additional service days accrued after 5 years
- Eligibility for our Company Performance Bonus
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits
- Employee Assistance Programme and Virtual GP
- Discounts on products from across the Bosch Group
- Subsidised onsite café and canteen
- Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years' service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Cycle to work scheme with discounts on push-bikes, e-bikes and accessories
- Policy to support growing families
- Access to self-service training platform containing over 200 Bosch approved programmes
- Networking opportunities across Bosch UK including a mentoring programme
- And more
