Team Member

7 days ago

Northwich CW, United Kingdom Destination Padel Full time £25,600 - £65,000 per year

Job Summary

This role is perfect for sports enthusiasts looking to be a part of a dynamic, fun, and fast-growing environment. If you're passionate about Padel and enjoy delivering excellent customer experiences, we'd love to have you on the team

Duties

  1. Customer Service:
  2. Greet customers and guests with a friendly, positive attitude.
  3. Assist with club inquiries, including court bookings, Playtomic guidance and informing customers of general club information.

  4. Ensure customers and guests have an excellent experience throughout their visit.

  5. Facility Management:

  6. Open and close the club following set protocols to ensure safety and security.

  7. Maintain the cleanliness and orderliness of the padel courts, social zones, and changing facilities.

  8. Involvement in court maintenance using equipment to ensure the courts are always kept to a high standard.

  9. Monitor the condition of equipment, such as padel rackets, balls, and court nets, and report any issues to management.

  10. Assist in setting up for tournaments, leagues, and other events.

  11. Sales & Customer Support:

  12. Promote events and other services available at the club.

  13. Assist new customers to familiarise themselves with the booking system and general use of the Playtomic App.

  14. Assist with retail sales, including padel gear, clothing, and accessories.

  15. Operational Support:

  16. Handle court bookings and manage the scheduling system.
  17. Assist with check-ins, taking payments, and resolving any issues with bookings.

  18. Support the club's administration tasks as needed, including maintaining customer records.

  19. Monitoring stock and informing management of stock issues.

  20. Food & Beverage

  21. Take orders, prepare simple snacks and cold beverages.

  22. Operate coffee machines and prepare hot drinks.
  23. Ensure a clean & hygienic environment in the food & beverage area.

-Ensure stock is replenished when necessary.

  1. Community Engagement:

  2. Actively participate in promoting a friendly, inclusive atmosphere.

  3. Assist with organising events, social activities, and tournaments to engage the padel community.

  4. Provide basic tips and guidance to new players to enhance their enjoyment of the sport.

  5. Health & Safety:

  6. Ensure that health and safety regulations are followed by all players and staff.
  7. Regularly check that the courts and surrounding areas are safe and hazard-free.
  8. Respond to any emergencies or injuries in line with the club's protocols.

About You

  • Passion for sports, fitness, and the game of Padel (previous Padel or Tennis experience is a plus).
  • Excellent interpersonal and communication skills.
  • A customer-first mindset with a strong focus on delivering exceptional service.
  • Ability to work effectively in a team environment and maintain a positive attitude.
  • Basic knowledge of sales and ability to assist in promoting memberships or products.
  • Flexibility to work evenings, weekends, and during events as required.
  • Previous experience in sports, hospitality, or retail industries.
  • Knowledge of Padel or racket sports is a strong advantage.
  • Experience in organizing sports events or tournaments is a plus.

Benefits:

- Competitive salary with the potential for bonuses.

- Access to club facilities and discounts on gear and membership.

- Opportunities for professional development and growth within the club.

- Be part of a growing sport and a vibrant community.

Job Types: Full-time, Part-time

Pay: £12.50 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount

Work Location: In person

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