Hands on Team Lead

2 weeks ago

Coventry, Coventry, United Kingdom Stefanini EMEA Full time £40,000 - £80,000 per year

 
Job Description

Our company is developing, and you can expand your career along with it. 

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

This position is for Field Support Team Leader position that will require an individual to solve customer support issues. Managing the day-to-day support provided by our team across multiple sites in Europe. The team consists of On-Site Technicians (OSS) that visit customer's machines to solve support related problems or resolve issues remotely. 

This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the OSS contract. Candidates should have experience managing teams, delivering a quality service on customer sites.   

  Key Responsibilities:
  • Manage OSS team across Europe;
  • Help and encourage the team to meet ticket handing standards;
  • Manage weekly team meetings to ensure training and information distributed to all the team;
  • Schedule yearly reviews with team, making sure all details are recorded on HR systems;
  • Ensure all sites are visited and incidents/request solved within KPI;
  • Co-Ordinate onsite support with Customer Client Service Lead;
  • Manage response to computer related request and incidents;
  • Provide installation and upgrade services of supported hardware and software;
  • Support of key engineering applications at use within the business;
  • Provide on-site support to the Lisbon site;
  • Ensure planning, schedules, breaks, code of conduct etc. are respected by the team members.


Job Requirements

  • 4 Years' experience in an IT Support Role;
  • 1 Years' experience as a team leader;
  • Language skills: Proficiency in local language and a good level of English;
  • Hardware knowledge of Lenovo equipment;
  • Good knowledge of MS Office 365;
  • Ability to co-ordinate with multiple IT teams to achieve desired outcome and previous experience in vendor management;
  • ITIL Certification is a big plus;
  • IMAC - Previous IMAC/Onsite experience;
  • Proficient in Microsoft Office 365, Including Skype/Teams;
  • Experience using ticketing tools to manage support (Service Now);
  • Candidates need to be adaptable, efficient, and able to work independently;
  • Strong sense of customer service and good organizational skills;
  • Excellent Verbal and Written Communication Skills;
  • Ability to multitask and team focused.
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist   The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.   Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you   About us We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.   We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.   Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.   Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.   We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.   More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.   If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.   We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.   Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.   If you suspect you've been targeted, please contact us immediately at for verification.   Key Points to Remember:  
• Legitimate job offers only follow interviews conducted with our hiring managers or clients.
• We will never ask for payment at any stage of the recruitment process.   Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.   #LI-ONSITE

  • Hands on Team Lead

    2 weeks ago

    Coventry, Coventry, United Kingdom Stefanini EMEA Full time £35,000 - £55,000 per year

      Job DescriptionOur company is developing, and you can expand your career along with it. Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play...

  • User Researcher

    1 week ago

    Coventry, Coventry, United Kingdom TEaM Consulting Full time £35,000 - £40,000 per year

    Company Description OverviewSpecialist role User researcherSummary of the work We require user researchers to work in fast-paced agile delivery teams. They will research user needs to inform delivery of clear, user-led content and features for the apprenticeship service.Latest start date 23/09/2016Expected contract length 2 years but may be...

  • Product Manager

    1 week ago

    Coventry, Coventry, United Kingdom TEaM Consulting Full time £60,000 - £80,000 per year

    Company Description OverviewSpecialist role Product managerSummary of the work  The SFA require a product owner to lead a multi-disciplinary team to deliver a digital service in a fast-paced agile environment. The right candidate will be led by user needs, experienced in agile methodologies and able to deliver to the Government digital service...

  • Product Owner for digital apprenticeship service

    4 days ago

    Coventry, Coventry, United Kingdom TEaM Consulting Full time £40,000 - £80,000 per year

    Company Description OverviewSpecialist role Product managerSummary of the work The SFA require a product owner to lead a multi-disciplinary team to deliver a digital service in a fast-paced agile environment. The right candidate will be led by user needs, experienced in agile methodologies and able to deliver to the Government digital service...

  • Contracts Manager

    2 weeks ago

    Coventry, Coventry, United Kingdom Universal Business Team Full time £45,000 - £80,000 per year

    Contracts Manager - Fire, Safety and Emergency Systems Location: CoventryDepartment: Projects DeliveryPackage: Competitive Salary Lead with Integrity. Deliver with Excellence. Build What Protects Lives.We are a respected life-safety solutions provider, trusted by clients across the UK for delivering critical fire and emergency-systems projects with absolute...

  • Lead Mechanical Design

    2 days ago

    Coventry, Coventry, United Kingdom TechWaves Recruitment Full time

    If you've been waiting for a role that gives youreal ownership,fresh challenges, and a chance tobuild something from the ground up- this is it.A lead Mechanical Engineer is required to join the early phase of new EV platform development — two-wheeler projects, being built from a clean sheet.You'll be one of the first hires into the program, defining...

  • Fabrications Team Leader

    2 weeks ago

    Coventry, Coventry, United Kingdom Harry Burrows Fabrications Limited Full time £40,000 - £70,000 per year

    Harry Burrows Fabrications is a leading UK-based fabrication company, specialising in high-quality welded assemblies for the Aerospace and Defence sectors. Operating in a fast-paced and diverse production environment, we support a variety of customer needs ranging from batch production and prototyping to full-scale manufacturing, design, and on-site...

  • Independent Travel Trainer Team Lead

    3 days ago

    Coventry, Coventry, United Kingdom Birmingham City Council Full time £370,000 - £605,000 per year

    Independent Travel Training Team LeadPermanentGrade D - £45,091 - £51,356Consultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekThe role is hybrid however the post holder would be required to work from Birmingham City Council buildings as business needs dictate.Are you an experienced or upcoming leader with...

  • Lead Assembly Technician

    2 weeks ago

    Coventry, Coventry, United Kingdom Tritium® Full time £35,000 - £55,000 per year

    Job Title: Lead Assembly TechnicianJob SummaryWe are seeking a highly skilled Lead Assembly Technician experienced in electrical mechanical engineering to oversee the assembly process in our manufacturing facility. The successful candidate will be responsible for coordinating and supervising the assembly team, ensuring that all products are assembled...

  • CNC Cell Lead

    2 weeks ago

    Coventry, Coventry, United Kingdom Alethia Talent Full time £35,000 - £38,000 per year

    CNC Cell LeaderLocation:CoventryHours:Fixed Day Shift: Monday to Friday, 07:00–16:00Fixed Night Shift: Sunday to Thursday, 22:00–07:00Salary: £35,000 (days) / £38,000 (nights)IntroductionWe're looking for an experienced CNC Cell Leader to oversee the day-to-day running of a busy CNC production area. You'll lead a team of operators, ensuring machines...