Japanese Operations Support Agent

2 weeks ago

London, Greater London, United Kingdom Side Full time £40,000 - £60,000 per year

Operations Support Agent
Monday - Friday, 8:00 - 16:30
3-Month Fixed Term Contract
Remote

The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams. 

Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues.

Responsibilities:

  • Provides translation of customer facing in-game notifications, social media posts, and more.
  • Help communicate game bugs, customer issues, and community feedback to teams in Japan.
  • Provides translation and coordination for communication between Japan staff and US staff.
  • Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation.
  • Utilize company tools to provide both direct and indirect support to customers.
Requirements
  • Minimum High School diploma, 4-year degree at an accredited university preferred.
  • Fluent or near-fluent in English, business-level Japanese.
  • Experience with mobile and online games professionally or personally.
  • Strong writing ability in English and Japanese.
Benefits
  • You will be working for the pre-eminent global provider of specialist services to the games industry and provided with full training and the opportunity to work on some of the biggest games titles in the world.
  • Competitive remuneration, holidays, regular team competitions with great prizes; and inclusion into an extensive social calendar. Collaborative team-work with people from all around the world, different nationalities and languages.
  • A supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability. We care about the wellbeing of our employees and have a dedicated employee wellbeing programme.

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