Guest Services Assistant

2 weeks ago

Penrith, Cumbria, United Kingdom Center Parcs Full time £16,000 - £26,000 per year
Be the difference between guests experiencing a good break and a great break at Center Parcs.

The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests' expectations, from the moment they drive into Center Parcs, until the moment they leave.

GUEST SERVICES ASSISTANT | £12.69 per hour

The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills.

The guest services department is the main point of contact for guest enquiries. In this role, you will provide guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.

The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face.

Please note that to apply for a role with us, you must be able to reliably commute to Center Parcs Whinfell Forest (CA10 2DW), as it is not easily accessible by public transport. If you plan to use public transport, please follow this link for a realistic overview of your commute: Plan Your Journey

HOURS OF WORK

We have the following contracts available on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.

60 hours per 4-week period - Shifts will fall between 8am and 10pm, including weekends

150 hours per 4-week period - Shifts will fall between 8am and 10pm, including weekends

Please state your desired contracted hours from the options above under the suitability section of your application form.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:
  • Excellent verbal and written communication skills
  • A good level of computer literacy
  • Friendly, genuine, and warm towards guests and colleagues
  • Works well with others in a team
Desirable requirements:
  • Previous experience working in a similar role or environment
ABOUT THE BENEFITS

Center Parcs is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:
  • Colleague Bonus Scheme
  • Pension Scheme with Life Assurance
  • Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
  • Free use of our leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in our restaurant and retail outlets
  • Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
  • An Employee Assistance Program - providing support on financial, health and legal matters
  • Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we'd love to see your application.

Closing date: 18th November 2025

Interviews to be held: Ongoing

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

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