Customer Experience Representative

1 week ago


Leicester, Leicester, United Kingdom Destinytravel Full time £100,000 - £150,000 per year

Description:
As a Customer Experience Representative, you'll be the first point of contact for clients, ensuring they receive timely and effective assistance with all travel-related inquiries. You'll respond to messages, resolve challenges, and follow up to confirm satisfaction. This role requires active listening, patience, and a positive attitude when handling customer needs. Working remotely, you'll collaborate with other departments to ensure smooth operations. The ideal candidate is compassionate, well-organized, and driven to create meaningful interactions that enhance client trust and loyalty.

Skills:
Conflict Resolution
• Customer Focus
• Empathy
• Clear Communication
• CRM Tools
• Task Prioritization



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