Senior Associate, Efficiency

Become a part of our caring community and help us put health first
 Humana is committed to continuous improvement—and we're looking for a transformation-focused marketer to support operational efficiency across the marketing organization. As Senior Associate, Efficiency & Transformation Enablement, you'll help identify, plan, and implement initiatives that improve speed, quality, and scalability.

This role actively drives transformation and efficiency initiatives across Humana's marketing operations. You will collaborate with cross-functional teams to analyze current workflows, identify process gaps, and implement targeted improvements that advance operational effectiveness and organizational agility.

Key Responsibilities

Operational Efficiency & Process Improvement

• Analyze current marketing workflows and identify opportunities to streamline processes

• Support the design and implementation of scalable solutions that enhance speed-to-market and reduce operational friction

• Document and maintain process maps, SOPs, and improvement plans

Transformation Enablement

• Collaborate with cross-functional teams to drive adoption of new tools, technologies, and ways of working

• Assist in change management efforts, including training, communications, and stakeholder engagement

Strategic Collaboration

• Partner with Marketing Operations, Technology, and Strategy teams to implement new workflows, automation tools, and technology solutions that improve operational outcomes and member experience in support of enterprise goals

• Facilitate workshops and working sessions to gather insights and co-create solutions

• Contribute to the development of business cases and success metrics for transformation initiatives

Data-Driven Decision Making

• Support the collection and analysis of performance data to inform prioritization and continuous improvement

• Analyze operational metrics and performance data to uncover actionable opportunities for enhanced speed, quality, and scalability within marketing operations

• Monitor the impact of transformation initiatives through dashboards and reporting tools that track operational KPIs and transformation outcomes and provide recommendations to leadership on results and next steps

Impact

• By fulfilling these expectations, you will play a key role in advancing Humana's marketing efficiency and transformation agenda. Your work will support organizational agility, foster innovation, and help deliver measurable improvements in campaign speed, operational quality, and scalability—ultimately driving stronger member engagement and supporting enterprise growth.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree in business, Marketing, a related field or equivalent work experience

• 3–5 years of experience in process improvement, operations, or project management

• Strong analytical, problem-solving, and collaboration skills

• Experience with project management and workflow tools (e.g., Adobe Workfront, Jira, Asana) and process mapping platforms

• Excellent communication and facilitation skills

Preferred Qualifications

• Experience in healthcare or regulated industries

• Certification in Lean, Agile, Six Sigma, PMP or other process improvement methodologies

• Ability to manage multiple initiatives and stakeholders in a dynamic setting

• Comfort with ambiguity and a passion for driving change

• Proficiency in data visualization and reporting tools (e.g., Tableau, Power BI)

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$86,300 - $118,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline:
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

---