Sales Engineer

About the role:

As a Sales Engineer at Samsara, you'd be part of a diverse group of technically minded folks working together to bring our unique connected operations technology to customers.  Our daily customer engagements include conversations around logistics/supply chain management, fleet management and maintenance strategies, global asset management, system integrations, and regulatory compliance. This means a successful Sales Engineer at Samsara will develop a thorough understanding of IoT hardware and sensors, hands-on installation/deployment scenarios, carrier networks, cloud infrastructure, and third-party system integrations (via our open API) to ensure the proper technical solution is presented to our customers.  

This is a unique opportunity for an aspiring Sales Engineer to support and grow a key market for Samsara in close collaboration with other areas of the business: Sales, Marketing, Product Management, Technical Support, and Customer Success.

This role can be office-based (London) or fully remote in the UK.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you'll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven't been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
• You want to be with the best: Samsara's high-performance culture means you'll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will: 

• Become an expert on Samsara products: where the rubber of cutting-edge tech (IoT, AI, computer vision) meets the road of driving digital transformation for physical operations.
• Articulate to prospects how businesses like theirs use Samsara today to solve problems common to their industry.
• Deliver the work products that get deals done. Think discoveries, demonstrations, value assessments, proof of concept implementations, etc.
• Write scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SEs to use.
• Open the door for deeper entrenchment into accounts (integration, upsell, cross-sell) by becoming a consultant to your customers.
• Act as a liaison between Samsara's product and sales teams, translating technical feedback and enrolling the right customers in our beta programs.
• Partner with sales executives to plan, prepare, and execute transactions in rapid sales cycles.
• Work in multiple levels of the technology stack.
• Support sales executives ad-hoc queries and emails.
• Build relationships with third-party partners, such as software providers, systems integrators, and installation partners.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline.
• 2+ years experience working with customers in a pre-sales, customer success, or customer/product support capacity.
• Ability to influence stakeholders based on your technical sales acumen and a solid understanding of business processes and change management.
• Ability to explain complex technical concepts to non-technical audiences.
• Previous experience managing hardware and/or software product evaluations.
• Basic understanding of electronics and electrical systems.
• Experience with the following concepts: technical consulting, cloud software, cloud-connected hardware, computer networking, business systems integration, automation, and control systems.
• Fluent in English.
• Great time management and organizational skills to work on multiple accounts and projects at different stages.

An ideal candidate also has:

• MS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline.
• Work experience in task automation scripting and transferring data between systems using Bash, Python, JavaScript, or equivalent language.
• Work experience building solutions leveraging open APIs.
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with Raspberry Pi, Arduino, etc.).
• Consistent track record of success selling complex technical solutions through strategic sales cycles.
• Knowledge of MEDDIC/BANT and/or Value Selling sales concepts.
• Experience working with product teams internally and feature request processes.