Senior Client Relationship Manager

About this role

Aladdin is uniquely positioned to address the industry's risk management, portfolio construction and financial technology demands. The various business departments within Aladdin are focused on providing clients with highly scalable portfolio analytics & risk management, liability-driven investing & pension solutions, and regulatory advice & balance sheet strategy. We offer clients customized solutions powered by Aladdin, BlackRock's proprietary risk management system. 
 

The Aladdin Wealth Enterprise team leverages the same risk analytics used by Institutional investors to equip wealth management clients with business & risk management, and portfolio construction & analytics capabilities. Aladdin Wealth Enterprise is partnering with wealth managers to enhance their value proposition to their end clients, create rigor and scale in their investment process, and grow their businesses in a differentiated way. 

Position Description: 

The successful candidate will be an integral part of the Relationship Management team and assume a Senior Client Relationship Manager position, servicing our clients across a range of activities including overseeing all aspects of client relationships including governance, service, and product delivery and evolution. The role also requires strong project management, communication, and stakeholder management skills. The candidate must build a strong understanding of the client's entire organization and be imbedded into the client's key Decision Makers and Business leaders to drive adoption and growth.  

As a Senior Relationship Manager, you will also be expected to drive opportunities to expand existing relationships, build loyalty, promote retention, and harvest additional assets. The role will evolve over time as the business develops and will be an exciting opportunity for someone who works well in fast moving organizations. 

Key Responsibilities: 

· Executive engagement and account planning. Be a trusted partner of the C-suite/Senior Leadership (e.g., Head of Wealth Management Chief Investment Officer, Chief Operating Officer). 

· Engage the client's key stakeholders and provide strong leadership for the Aladdin Wealth relationship and broader BlackRock relationship. 

· Understand client objectives, business model, workflows, and market events to effectively drive strategic discussions. 

· Create and drive client commercial strategy, across both harvesting and retention. Partner with Aladdin Wealth Business Development to expand our business. 

· Strategic/consultative engagement on regulatory requirements, workflow, systems best practice, or peer setup. 

· Drive product adoption. Ensure clients are taking full advantage of Aladdin Wealth's capabilities. 

· Develop strong relationships with all groups within Aladdin and across BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary Have a strategic view on the Aladdin Wealth product. 

· Engage with clients/partner teams on enhancements to the Aladdin Wealth Platform. 

· Drive client-initiated or Aladdin Wealth specific strategic projects. 

· Strong understanding of the wealth management industry, key trends, and BlackRock's potential role in influencing that direction. 

Skills and Qualifications: 

The ideal candidate will possess some combination of all the following: 

· At least 10 years of relevant experience and knowledge in financial technology and wealth management 

· Demonstrated experience managing large complex enterprise relationships 

· Uncovers and meets the need of external clients; builds strong working partnerships with clients and internal organization; acts with urgency and works hard to address client demands; effectively manages clients' expectations and delivers value-added service 

· Understands business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied 

· Demonstrated experience successfully leading strategic initiatives within a global organization 

· Leads individuals and team to achieve objectives and drive results; inspires and motivates people to the highest levels of performance. Is accessible, engaged and a positive force for change. Provides timely and actionable feedback 

· Committed to gaining relevant knowledge, skills and experience in commercial markets; utilizes market expertise and savvy to leverage this role; stays passionate about the business and maintains current knowledge about competitor products and services 

· Strong project management and coordination skills 

· Strong problem solving/analytical thinking 

· Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning 

· Technologically "aware" to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary. 

· Ability to operate as a self-starter, operating with limited guidance in a highly matrixed organization 

· Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities 

· CFA/FRM designation or progressing towards CFA/FRM designation is a plus 

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: 

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.