Head of Therapy Provider Partnerships

Team – Prevention & Health Improvement

Working Pattern - Hybrid – 2 days per week in any of the Vitality Offices. Full time hours.

We are happy to discuss flexible working

Top 3 skills needed for this role:

• Partnership relationship and performance management (service and operational excellence)
• Commercial astuteness (delivering on key cost, experience and outcome measures)
• Mental Health and Physio Clinical Pathways experience (clinical qualifications not essential)

What this role is all about:

We're seeking someone brilliant to lead our mental health talking therapies and physiotherapy provider partnerships. This is a senior, hands-on role where you'll set strategic direction while ensuring operational delivery.

We'd like you to drive our Everyday Care (EDC) therapy partnerships and help shape our care pathways and proposition. To support our UK Health and Life insurance businesses to improve access, experience, cost efficiency, and clinical outcomes. If you're a proactive leader who combines strategic vision with practical execution and great relationship and stakeholder management skills, we'd love to hear from you

Key Actions

• Strategic Development: Shape and evolve our member offer through partnerships with key clinical providers, delivering integrated, triaged primary care pathways
• Operational Excellence: Oversee day-to-day partner management, performance optimisation, and governance
• Stakeholder Engagement: Act as the primary interface between partners and Vitality's operational, product, governance, journey and servicing teams
• Portfolio Leadership: Initially focused on mental health and physiotherapy partnerships, including remote and face-to-face care providers, triage platforms and self-care tools. With scope to expand as the EDC portfolio evolves

What do you need to thrive?

• Healthcare provider or partner management experience - Previous operational and/or clinical experience working for or with primary care and/or digital health providers, ideally in the field of mental health and physiotherapy
• Healthcare domain expertise - Ability to innovate, design and deliver commercially viable, patient centric healthcare pathways and services, with experience in implementing or overseeing care delivery governance
• Excellent interpersonal skills - Driving win-win outcomes through shared goals, commercial negotiations and effective and efficient communications
• Technology savvy and digital CX mindset - To understand and critically evaluate partner solutions and member journeys, and work effectively with technology and journey teams for delivery
• Effective operational delivery - Combining project management, change management, continuous improvement and process management skills with excellent cross-functional team leadership
• Data driven - Ability to effectively analyse and report on data trends from partners and work with teams to proactively identify issues and trends
• Personal - Able to work in a fast-moving environment, dealing with multiple stakeholders, effectively managing own and team member resource prioritisation. Great with numbers and working to commercial targets - proficient and efficient with intermediate Excel skills for analysis and reporting. Self-driven and role-modelling Vitality's values

So, what's in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you've ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About You

About Us

We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.

We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
 
Ready to find out if we're the right fit for you? We can't wait.

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Diversity & Inclusion

At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

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