Aftersales Performance Specialist

1 day ago

Chiswick, Greater London, United Kingdom OMODA UK Full time

About Us:

OMODA Motors

OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.

Chery Motors

Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market.

Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery's sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.

Position Overview

Omoda | Jaecoo (UK) Limited is expanding rapidly, with a growing retailer and service network across the country. To ensure efficient management and data-driven performance improvement, we are seeking an Aftersales Performance Specialist to support the Aftersales Director.

This role plays a key part in monitoring aftersales performance across regions, managing department-level data reports, coordinating regular meetings, and tracking follow-up actions. The successful candidate will be highly organised, data-driven, and comfortable working in a fast-paced environment.

Main Responsibilities:

1. Aftersales Performance Monitoring

  • Support the Aftersales Director in consolidating and reviewing regional and departmental performance reports.
  • Monitor KPIs including customer satisfaction, warranty performance, service revenue, and parts sales.
  • Prepare analytical summaries highlighting trends, risks, and improvement opportunities.

2.Data Management & Reporting

  • Collect and manage operational data from regional and HQ aftersales teams.
  • Maintain dashboards and reporting tools for monthly and quarterly reviews.
  • Ensure data accuracy, consistency, and timely submission.

3. Meeting Coordination & Documentation

  • Organise and schedule regular aftersales management meetings, reviews, and workshops.
  • Record meeting minutes, summarise key actions, and track progress with responsible teams.
  • Prepare presentation materials and briefing packs for leadership use.

4. Departmental Support

  • Provide administrative and analytical support to the Aftersales Director and management team.
  • Coordinate communication between HQ, regional managers, and other departments.
  • Assist in the preparation of performance review documents and internal reports.

5. Process & Efficiency Improvement

  • Identify bottlenecks in aftersales operations and propose optimisation measures.
  • Support implementation of new systems or tools to enhance reporting accuracy and speed.

KPI's:

  1. Data Accuracy & Timeliness -
    Ensure high accuracy and on-time submission of aftersales data reports.
  2. Meeting Action Completion Rate -
    Track and ensure timely closure of follow-up actions from departmental meetings.
  3. Performance Reporting Quality -
    Deliver clear, accurate, and insightful performance analyses.
  4. Process Improvement Efficiency -
    Contribution to measurable improvement in data and reporting efficiency.
  5. Team Coordination & Support -
    Effective collaboration with cross-functional teams and positive feedback from management.

Personal Requirements:

  • Minimum 3 years' experience in aftersales operations, data analysis, or business administration.
  • Strong analytical, coordination, and organisational skills.
  • Proficiency in Microsoft Excel, PowerPoint, and data visualisation tools (e.g. Power BI).
  • Detail-oriented, proactive, and able to work under pressure.
  • Team-oriented with a strong sense of responsibility.
  • Excellent written and verbal communication skills. Proficiency in Chinese (Mandarin) is preferred

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