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Front of House and Deputy Client Services Manager
2 weeks ago
We are looking for an inspiring
Front of House & Deputy Client Services Manager
to lead a dynamic team and deliver a truly world-class workplace experience for one of our prestigious clients.
As the face of the client organisation, you will blend operational excellence with genuine hospitality to create an outstanding first impression — every time. Acting as both Front of House Manager and Deputy to the Client Services Manager, you will be a key partner in driving service innovation, people engagement, and seamless collaboration across departments.
You will be looking after a large team of 28 based within London and Glasgow with a mixture of FoH Ambassadors, Central Reservations, Community Ambassadors and an Events team.
Type of contract:
Full-time, Permanent
Hours:
40 per week (Monday-Friday, on a shift rota basis with some flexibility required)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about
Main Responsibilities
- Leading, motivating, and developing a talented Front of House team of 28 to deliver a five-star client welcome experience.
- Acting as deputy to the Client Services Manager, supporting with strategic initiatives, reporting, and daily operations.
- Taking ownership of all Front of House activities, ensuring service standards, grooming, and presentation are consistently exceptional.
- Anticipating client and visitor needs at every stage of the customer journey and proactively finding solutions.
- Building strong partnerships with the Client Services Manager, Account Director, Facilities Management, Security, and other vendor teams.
- Conducting team appraisals, performance reviews, and mentoring to foster engagement and growth.
- Managing daily operations including rotas, payroll submissions, visitor management systems, and meeting room standards.
- Ensuring compliance with all HSEQ and company policies while maintaining up-to-date SOP documentation.
- Acting as a key brand ambassador — representing both our company and the client with professionalism, integrity, and enthusiasm.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Proven experience managing a Front of House, Guest Services, or Corporate Reception team (ideally in a professional service or 5-star environment).
- Strong leadership, coaching, and communication skills — with a genuine passion for people.
- Exceptional organisational ability and attention to detail.
- Confidence in reporting, scheduling, and operational planning.
- A proactive mindset with the ability to anticipate needs and solve problems creatively.
- A polished, professional appearance and a natural flair for hospitality.
- The flexibility and emotional intelligence to manage multiple priorities and stakeholders.
The successful candidate will be required to go through a detailed 6-year vetting.
About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
