Service Management Delivery Lead
5 days ago
Our client is currently looking to recruit an Enterprise Service Management Delivery Lead on an initial 9 month.
Enterprise Service Management Delivery Lead
Central London / Hybrid - 9 months
£350 - £385 per day inside IR35
We are looking for an Enterprise Service Management (ESM) Delivery Lead to support a major transition from programme delivery into business-as-usual.
You'll lead the remaining work packages of a large ESM programme, manage a smooth transition into BAU, and support the rollout of a new ESM operating model. This is a business-facing role working closely with technical teams to enhance our enterprise front door ticketing and workflow product.
You will manage a small team (1–3 people) and play a key role in driving service improvements across a complex, fast-moving environment.
Duties
- Deliver programme work packages and lead transition into BAU
- Drive service improvements, customer experience insights, and continual service management
- Run service reviews and produce performance reporting
- Prioritise high-impact initiatives across the ESM portfolio
- Collaborate with technical teams on enhancements (e.g. telephony, chat, reporting)
- Shape governance and support the long-term ESM operating model
Key Experience
- Strong experience delivering services in complex organisations
- Programme delivery experience, ideally involving ESM
- Excellent stakeholder management and communication skills
- Ability to lead service reviews and turn data into actionable insights
- Knowledge of ITIL or similar service management frameworks
- Confident working in business-facing environments (not a technical role)
This is a fantastic opportunity to join an established organisation on an initial 9 month contract
-
Head of Delivery Management
2 weeks ago
London Area, United Kingdom Government Digital Service Full time £60,000 - £120,000 per yearLocation - Bristol, London, ManchesterJob summaryThe Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.Our priorities are to drive a modern digital government, by:joining up public sector servicesharnessing the power of AI for the public...
-
Service Delivery Lead
6 days ago
London Area, United Kingdom twentyAI Full time £60,000 - £150,000 per yearRole PurposeThe Technology Service Delivery Lead is responsible for managing the delivery and governance of technology services through recognised industry frameworks such as ITIL and Agile. The role oversees strategic outsourced service providers, ensuring high-quality service performance, process governance, regulatory compliance, and continuous...
-
Service Delivery Lead
7 days ago
Manchester Area, United Kingdom Brabner Fox Full timeOur client, a leading e-trading solutions provider aligned to the construction industry is seeking a strategic, driven, and outcome focused Service Delivery Lead to lead their Delivery function and play a key role in driving operational excellence.This is a fantastic opportunity to lead delivery within a dynamic SaaS business, in the deployment of Finance...
-
Global IT Service Delivery Manager
6 days ago
London Area, United Kingdom DGH Recruitment Full time £60,000 - £120,000 per yearGlobal IT Service Delivery Manager - London/Hybrid - PermanentA fantastic opportunity has arisen for a IT Service Delivery Manager to join a global law firm based in London on a permanent basis.**Must have experience managing global teams and implemented or worked within a follow-the-sun environment**Key ResponsibilitiesLead the global IT Service Desk and...
-
Service Delivery Manager
6 days ago
London Area, United Kingdom Indotronix Avani UK Full time £60,000 - £120,000 per yearRole:Service Delivery Manager (Oracle Fusion Cloud Planning and RAIDS Manager)Location:London, UK – Hybrid ( 2–3 days per week on-site)Role Type:3+ months and extendableSalary:Depends on experienceAbout Role:Enhance user experience through simplified processes, intuitive systems, and responsive support.Enable data-driven decision-making using Oracle ERP,...
-
Service Delivery Manager
4 days ago
London Area, United Kingdom Insight International (UK) Ltd Full timeRole: Service Delivery Manager (Pharma Background)Location: LondonHybrid: 3 days a week from officeDaily program management throughout the program life cycle Defining the program governance Planning the overall program and monitoring the progress.Managing the program budgetManaging risks and issues and taking corrective measurementsCoordinating the projects...
-
Greater London, United Kingdom Rail Delivery Group Full timeA major organization in the rail industry is seeking a Delivery Manager to lead the Passenger Assist Programme, enhancing the railway's customer service and accessibility. Responsibilities include managing project delivery, coordinating with various teams, and ensuring alignment with strategic objectives. The role demands strong communication skills,...
-
Delivery Lead
4 weeks ago
london, United Kingdom Catch Resource Management Full timeDelivery Lead , Delivery manager, Agile, SAFe, Agile Delivery Manager, Delivery Manager , Agile Project Manager, Agile Coach, Technical Delivery Manager, Scrum master, Azure Devops, Jira, Contract 3-6 months – Remote/UK - £300-£325 per day, Outside IR35 Our client, is looking for two Agile Delivery Leads to join their team. These delivery leads will be...
-
Service Delivery Manager
2 days ago
London Area, United Kingdom Kerv Full timePlease note:this role will require travel to Customer Site(s), attending London HQ & HomeworkingAbout Kerv ConnectKerv Connect is the networking and security practice of the Kerv Group. We help customers deliver digital transformation through secure, automated, and easy-to-manage solutions across the data centre, branch, and cloud. Our services focus on...
-
Greater London, United Kingdom Rail Delivery Group Full timeA leading organization in rail services is seeking a Delivery Manager to oversee product development processes. The ideal candidate will have at least three years of experience in delivery management within complex programs and strong skills in agile methodologies. This role includes responsibilities for managing project timelines, coordinating workstreams,...