Senior Client Operations Account Executive

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Senior Client Services Account Executive – GBSO (EMEA)

FTC 12 Months***

At Collinson, we are passionate about delivering exceptional experiences for our clients and their customers across the globe. As part of our Global Business Services Operations (GBSO) team, we are looking for a Senior Client Services Account Executive to take ownership of the operational management of a key client in the EMEA region.

In this role, you will work closely with our regional Commercial team to ensure clients are seamlessly on-boarded, fully supported throughout their journey, and that all operational processes run efficiently and to the highest standard. You will be a trusted partner to your clients — proactive, detail-oriented, and committed to delivering service excellence.

Key Responsibilities

Oversee the daily operational activities for regional EMEA clients.

Manage smooth client onboarding in line with agreed implementation timelines.

Support regular billing processes and resolve disputes or complaints effectively.

Produce and distribute account information, management reports, and analytics.

Act as the subject matter expert for your client, contributing to wider company initiatives.

Build strong relationships through regular communication and exceptional client service.

Collaborate with internal teams and escalate issues when required.

Participate in client and stakeholder meetings, ensuring SLA and KPI targets are met.

Coordinate with Commercial teams on new client handovers and contract finalisation.

Liaise cross-functionally to implement new deals, developments, or system changes successfully.

Represent Operations on projects impacting your clients and region.

Maintain deep knowledge of the operational, financial, and contractual aspects of your accounts.

Skills and Experience

Proven experience in a client-facing account management or service delivery role.

Strong communication and relationship-building skills across diverse audiences.

Excellent numeracy and computer literacy (MS Office proficiency required).

Additional languages are an advantage.

About You

Curious, proactive, and solution-oriented with a focus on continuous improvement.

Commercially aware with a passion for operational excellence.

Thrive under pressure and enjoy working in a dynamic, fast-paced environment.

A collaborative team player who values clear, honest communication.

High attention to detail and an appreciation for how different business functions connect.

Why Collinson

Joining Collinson means becoming part of a global, innovative organisation that values collaboration, continuous improvement, and personal growth. You will work in a supportive team that celebrates success and empowers you to make a real impact on our clients and their customers.

Ready to make a difference?
Apply today and join a company where your expertise and drive will help deliver exceptional client experiences across the EMEA region.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us