Premium Client Manager

Job Title
Premium Client Manager (Trading & Investment)

Job Description
Who are we?
Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

What's the role?
Reporting into our Team Lead for Growth, you'll manage a portfolio of high-value, sophisticated trading clients while mentoring junior team members and shaping our evolving sales approach. This is strategic relationship management combined with complex, consultative selling to professional traders and institutional-grade retail clients.

You'll own and grow IG's most valuable client relationships, drive significant wallet share across our multi-product suite (CFDs, spread betting, crypto, options, investments), and earn substantial performance-based compensation. You'll also contribute to team development and help refine our Premium Client Management strategy as we scale.

What will you do?
Portfolio Leadership

• Manage and grow a concentrated book of high-net-worth and high-volume trading clients
• Identify and convert high-value prospects through referral networks and strategic prospecting
• Consistently exceed revenue and retention benchmarks through strategic account planning
• Maximise wallet share by deepening product adoption and increasing assets under management

Complex Sales Excellence

• Navigate sophisticated client needs across multiple asset classes and trading strategies
• Structure bespoke solutions that align commercial outcomes with client objectives
• Win competitive situations by demonstrating deep product knowledge and market insight

Outstanding Client Care

• Develop tailored growth strategies for each key relationship, identifying cross-sell opportunities and expansion potential
• Proactively engage, combining market commentary, product education, and relationship nurturing
• Structure competitive pricing, rebate agreements, and service packages that balance client value with commercial outcomes
• Maintain client trust and retention during market volatility, platform issues, or competitive threats
• Build credibility with senior decision-makers and high-net-worth individuals who demand expertise

Team & Strategic Impact

• Mentor junior client managers through complex sales cycles and challenging client situations
• Lead internal training sessions on complex product structures, client strategies, and market dynamics
• Contribute to the evolution of the UK's Premium Client Management strategy development and implementation
• Collaborate with Product, Dealing, and UK Senior Leadership Team on strategic initiatives

What will you need for this role?
To succeed in this role, we think you'll need:

• 5+ years in financial services sales, premium client management, or institutional client acquisition
• Proven track record of consistently exceeding revenue targets in competitive, high-stakes environments
• Deep understanding of trading products, market dynamics, and professional client needs
• Experience managing high-net-worth or institutional client relationships
• Demonstrated ability to win competitive situations and retain valuable clients
• Advanced CRM usage for pipeline forecasting and performance tracking
• Comfortable with multiple communication platforms and sales automation tools
• Experience mentoring or developing junior team members
• Familiarity with FCA-regulated trading environments

Market & Product Expertise

• Comprehensive understanding of CFDs, spread betting, options, and investment products
• Ability to discuss trading strategies, position management, and hedging techniques
• Stay current on regulatory changes, market structure, and industry trends
• Leverage data analytics to inform account strategies and identify patterns
• Translate complex financial concepts into clear, actionable guidance

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

What you'll get
This role will bring with it a range of development and growth opportunities which we hope are motivating for someone who wants to Raise the Bar.

We focus on outcomes and strategic impact. Your success is measured by:

Commercial Performance

• Portfolio revenue growth and retention rates vs benchmarks
• New client acquisition quality and lifetime value
• Product diversification and wallet share expansion
• Client assets under management (AUM) growth

Strategic Contribution

• Quality of mentorship and team development impact
• Input to Premium Client Management strategy and process improvements
• Cross-functional collaboration and stakeholder influence
• Client satisfaction and Net Promoter Score (NPS) performance

Monthly strategic reviews with your Team Leader ensure alignment on priorities, obstacle removal, and continuous performance optimisation. You'll also have visibility into UK Senior Leadership Team discussions as we scale the Premium Client Management function.

The Perks
Your growth fuels our success Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

Learn more about the Perks here

Join us for this exciting journey. Apply now
Number of openings
1