Business Administrator

2 days ago

Lowestoft, Suffolk, United Kingdom Suffolk County Council Internal Jobs Board Full time
  • Suffolk County Council
  • Address: Riverside, Lowestoft, NR33 0EQ - Hybrid
  • Salary: £25,185 per annum (pro rata for part time) 
  • Hours: 29.6 hours per week - flexible working options available 
  • Contract: Permanent

This post is open to current Suffolk County Council staff only.

At Suffolk County Council, every role is a chance to create positive change. As a Business Support Officer in the Psychology and Therapeutic Services, you'll see the direct impact of your work on the people and places that make Suffolk special. Join us and turn your passion for progress into action. 

Reimagine the possibilities.

Your role and responsibilities

  • You will undertake a range of administrative duties to support the efficient delivery within the Psychology and Therapeutic Services.
  • You will work with other Business Support Officers, Educational Psychologists, Inclusion Facilitators and Managers.
  • You will receive comprehensive training in the systems and processes needed to enable you to effectively fulfil this role.
  • You will have excellent communication and administrative skills which will enable you to communicate via telephone, email and face to face. These skills will also allow you to process referrals and reports.
  • You will have excellent attention to detail which will assist you in keeping an up to date and accurate excel record of all work undertaken on behalf of the countywide team. You will also be attentive when ordering goods, as well as raising and paying invoices.

You will need

  • Strong organisational, interpersonal, communication and administration skills.
  • The ability to prioritise and multi-task in order to meet competing deadlines.
  • Excellent attention to detail and accuracy.
  • Good working knowledge of Microsoft Packages.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The team 
Psychology and Therapeutic Services provides support to children and young people from 0-25 years, as well as the adults who care for and work with them.

Alongside delivering statutory work such as Education, Health and Care Needs Assessment, Psychology and Therapeutic Services also deliver Suffolk County Council commissioned work (i.e. beyond the Inclusion Service), traded work outside of the council and deliver a wealth of therapeutic interventions.

We will offer you 

  • A supportive environment with access to ongoing training and career development.
  • A supportive manager and team who will help you build effective working relationships and confidence within the role.
  • Opportunities within Suffolk County Council to progress your career within the avenue which you are passionate about, you will be supported through performance management and regular one-to-one meetings.

Empowering Everyone 

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information 

For any further information about this role, please email Emma Pope on 

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application. 

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click 'Apply Now' to start your online application. 

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.  

1 - Please can you describe a time when you worked closely with others in a team to meet a tight deadline or manage a busy workload? What steps did you take to support the team, what was the outcome and how did you celebrate your own and team success?

2 - This role involves following set processes, please can you describe a time when you had to follow a set process or procedure to complete a task, how do you feel about this way of working, what would you do if you encountered any issues and how would you suggest any improvements?

3 - Please can you share an example of a task where accuracy was crucial? How did you ensure all details were correct, if there were any errors, how did you take accountability for these, and what steps did you implement to prevent similar issues reoccurring in the future?

Step 4 - Upload a CV (without name and personal details). 

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process. 

Please note: Without a supporting statement and CV, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing or calling If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. 

Closing date: 11.30pm, 5 November 2025

Interview date: 13 November 2025

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. 

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