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FOH Supervisor

2 weeks ago

Stourbridge DY NY, United Kingdom The Old Wharf Inn Full time £25,656 - £58,272 per year

We're looking for a motivated and experienced Front of House Supervisor to join the team at The Old Wharf Inn — a beautifully refurbished, independent pub located by the canal. Open seven days a week, we offer a wide selection of premium lagers, real ales, wines, and spirits in a welcoming and relaxed environment.

This is a fantastic opportunity for someone with strong hospitality experience who is ready to take the next step in their career and help lead a passionate and friendly team.

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The Role

As a Front of House Supervisor, you will support the day-to-day running of the pub floor and bar, ensuring consistently high standards of service. You'll be a role model for the team, helping to maintain a positive atmosphere while taking responsibility for key aspects of the operation.

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Key Responsibilities

  • Supervise service across both bar and floor to ensure smooth, efficient operations

  • Cash up tills accurately and securely at the end of shifts

  • Lock up the premises when required, following all security procedures

  • Manage bookings, including large parties and walk-ins

  • Train and support new and existing team members

  • Delegate daily tasks to team members effectively and confidently

  • Monitor and adjust staffing levels to meet the needs of the business

  • Provide excellent customer service and lead by example

  • Ensure full compliance with all health & safety and licensing regulations

  • Liaise with kitchen and back of house teams to ensure smooth service flow

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What We're Looking For

  • Previous experience in a supervisory or senior front of house role in a similar environment

  • Confident in handling cash, locking up procedures, and team management

  • Organised, reliable, and able to remain calm under pressure

  • A natural leader who can motivate and support others

  • Passionate about hospitality and providing an exceptional guest experience

  • Strong communication and problem-solving skills

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Why Join Us?

  • Be part of an independent business with exciting plans for the future
  • Opportunity to grow with the company as renovation and expansion works begin at the end of summer
  • Work in a friendly, supportive team that values your input and development
  • Potential to progress into a more senior management role as the business evolves

If you're looking to be part of a dynamic, growing venue with a great atmosphere and supportive team, we'd love to hear from you. This is a hands-on role in a pub that values high standards, genuine hospitality, and strong leadership.

Apply today and become a key part of The Old Wharf Inn team.

Job Types: Full-time, Permanent

Pay: £13.50 per hour

Benefits:

  • Company events
  • Discounted or free food
  • Employee discount
  • Health & wellbeing programme

Work Location: In person