People & Culture Advisor

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Lebanon.

We are seeking a passionate experienced People and Culture Advisor to join our team in London. This is a busy role and we are looking for someone to support MAP's P&C Team by delivering proactive, high quality HR Advice. Acting as a trusted Advisor to our managers and staff across designated areas.

Duties and key responsibilities:

• Provides HR advice tailored to each region in line with legal frameworks ensuring compliance with local labour laws and organisational policies.
• Acts as the first point of contact for all employee relations matters supporting managers on best practice.
• Provides HR advice and support on all family leave matters, including maternity, paternity, adoption, shared parental, and parental leave, ensuring compliance with local labour laws and organisational policies.
• Collaborates with managers to define role requirements and makes recommendations on best recruitment processes to attract top talent.
• Leads on the end-to-end recruitment processes, including drafting job descriptions, posting vacancies, shortlisting candidates, and coordinating interviews.
• Manages and supports with the onboarding process, ensuring new employees are welcomed, equipped, and supported to integrate smoothly into the organisation.
• Monitor and evaluate recruitment and onboarding practices, identifying areas for improvement to enhance employee engagement and talent retention.
• Contributes to the development of HR policies, ensuring consistent application across regions.
• Collaborate on comprehensive policy guides and toolkits to support managers and employees with understanding and applying policies effectively including monthly HR drop in sessions.
• Maintain accurate and up-to-date HR records using MAP's HRIS.
• Generate regular and ad hoc reports on key HR metrics, identifying trends and areas for improvement.
• Provide support and guidance to the People & Culture Officer and People & Culture Assistant, allocating work and ensuring they are delivering against the tasks assigned to them.
• Lead and/or contribute to People related projects as required.

Qualifications

• Good level of higher education with relevant certifications in human resources, social studies, business management or a related field.

Knowledge / Experience

• Demonstrable experience in human resources, preferably within the INGO sector or charity sector.
• Experience in administering the full employee lifecycle, including recruitment, onboarding, payroll, and employee relations.
• Experience delivering tailored advice that balances legal compliance with business needs
• Experience in reviewing and updating policies to reflect legislative changes and organisational priorities
• Strong understanding of UK and regional employment labour laws, best practice including disciplinary , grievance and absence management.
• Understanding of the work of MAP and the issues facing Palestinians living under occupation and as refugees.

Skills

• Ability to advise, influence and guide managers through sensitive employee matters in line with HR policies and procedures.
• Strong stakeholder management with excellent interpersonal and communication skills with the ability to build trust across all levels of the organisation
• Ability to provides clear, pragmatic advice on people matters and handle sensitive situations with diplomacy.
• Strong attention to details and ability to maintain accuracy across all operational processes
• Ability to work collaboratively with diverse remote teams and build a positive workplace culture under challenging conditions.
• Good analytical with the ability to interpret data for reporting to trustees and SMT.
• Attention to detail, organisational and problem-solving skills, and the ability to work independently and under pressure.
• Ability to work within a complex international organisation. Personal attributes and other requirements
• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
• Commitment to anti-discriminatory practice and equal opportunities.
• Commitment to upholding the rights of people facing disadvantage and discrimination.
• An ability to apply awareness of diversity issues to all work areas.
• Flexibility and adaptability to respond to changing circumstances and urgent needs in occupied areas.
• A commitment to MAP's vision, mission and values and a passion for improving the health and dignity of Palestinians.
• Abide by organisational policies, codes of conduct, practices and values of Solidarity, Impact, Dignity and Integrity.
• Treat with confidentiality any data or sensitive information about individuals, organisations, clients and employees at MAP.
• Passion for working within the charity sector and supporting a mission-driven organisation.
• Able to commit to work a minimum of 2 days in London Office

Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future.

MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP's personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.