Duty Manager

1 week ago

Milngavie G PG, United Kingdom Garvie and Co Full time

Garvie & Co. is seeking an enthusiastic, experienced, and highly organised Duty Manager to join our dedicated team. This is a fantastic opportunity to take a leadership role in the day-to-day operations of our vibrant hospitality venue, ensuring exceptional customer service and the smooth running of all shifts.

Key Responsibilities

As a Duty Manager, you will be crucial to our success, reporting directly to the General Manager. Your duties will include:

  • Operational Oversight: Taking full responsibility for the day-to-day operation of the complex during your assigned shifts, ensuring smooth coordination across all departments.
  • Team Leadership & Supervision: Leading, supervising, and motivating all team members on shift, including delegating tasks, managing breaks, and ensuring high standards of professionalism and productivity.
  • Customer Experience: Acting as the main point of contact for guests and customers, handling all enquiries, feedback, and complaints efficiently, professionally, and courteously to resolve issues and guarantee satisfaction.
  • Opening & Closing: Acting as a key holder, responsible for the complete and secure opening and closing of the building, including cashing up procedures and ensuring all checks are completed.
  • Shift Handover: Conducting clear and concise handovers with managers on the prior and following shifts to maintain consistent communication and operational continuity.

Requirements & Skills

To thrive in this role, you should possess:

  • Experience: Proven experience as a Duty Manager, Supervisor, or similar leadership role within a fast-paced hospitality environment.
  • Leadership: Strong team management and motivational skills, with the confidence to lead shifts independently and be a positive role model.
  • Communication: Excellent verbal and written communication skills to effectively liaise with guests, staff, and senior management.
  • Problem-Solving: A proactive, quick-thinking approach to addressing operational challenges and customer issues.
  • Organisational Skills: High attention to detail and strong organisational abilities to juggle multiple tasks simultaneously.
  • Availability: Flexibility to work shifts, including evenings, weekends, and public holidays, as required by a seven-day-a-week operation.
  • Knowledge: Basic understanding of compliance, health & safety, and cash handling procedures.

Why Join Garvie & Co?

We offer a competitive salary and a supportive, dynamic working environment where you can develop your leadership skills and grow your career within a reputable hospitality group.

Job Types: Full-time, Permanent

Pay: From £13.00 per hour

Expected hours: 30 – 45 per week

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Work Location: In person

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