Office and Support Administrator

Our office was established in 2011 and our mission is to brighten the lives of our clients giving them a sense of purpose, wellbeing & worth. This role will play a vital part in growing our team of friendly, kind and reliable Care Professionals.

To support essential administrative duties in a timely manner, contributing to a smooth-running office.

To support the recruitment process, delivering a positive candidate experience. This includes assisting with pre-employment checks, and onboarding, as well as general team support and general office admin support. Please note that we are looking for car drivers for this role. 

The Role

• Warmly greet visitors to the office, answer phone calls in a polite professional manner, passing on clear messages where appropriate.
• Manage correspondence by responding to emails and handling incoming and outgoing post.
• Maintain effective systems ensuring that all electronic filing and databases are kept up to date.
• Support projects and IT initiatives where appropriate.
• Support the Office Manager and Registered Managers with general office admin duties
• Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
• Assist the Recruitment Coordinator with recruitment-related enquiries, helping to provide a positive candidate experience from the initial call through to job offer.
• Communicate with candidates to keep them updated throughout the interview process, offering support and answering queries where needed.
• Help manage the Smart Recruiters Applicant Tracking System (ATS) by supporting the input and upkeep of accurate candidate data.
• Support the processing of pre-employment checks and assist in gathering necessary documentation ahead of a candidate's start date.
• Provide general support to new care professionals during their first three months, helping them to feel welcomed and confident in their role.
• Offer general administrative assistance to the team to ensure smooth day-to-day operations.
• Take part in the out-of-hours on-call rota where required.
• Support with care visits when necessary to help maintain service continuity and quality.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Uphold Home Instead's Equality, Diversity, and Equal Opportunities Policy in all recruitment, employment, and service delivery activities.

Essential Criteria

• Well-developed administration skills and proven experience in office administration within a busy office environment.
• Previous experience in a customer-facing or front-of-house role, with a strong focus on delivering excellent customer service.
• Flexibility to work outside 9–5 Monday to Friday to meet the demands of the business.
• Strong interpersonal skills with the ability to build rapport quickly.
• Excellent verbal and written communication skills.
• Good working knowledge of IT systems, with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms, and the ability to learn and adopt new technologies where appropriate.
• Excellent organisation and prioritisation skills, with the ability to work accurately under pressure and adapt to changing priorities.
• Team player who is self-motivated, results driven, and resilient.
• Car driver

Core Competencies

• Driving results
• Customer focus
• Influencing
• Teamwork & Collaboration
• Communication & Relationship Management 
• Agile learner
• Well-organised and attention to detail

Role Specific Competencies

• Adapting to change
• Planning & Organising
• Quality focus
• Good general office IT skills and telephone manner

Why Join Us?

• A rewarding role where you can make a real difference.
• A supportive and friendly team environment.
• Opportunities for professional development and growth.

This is a part-time, on-site role, working 4 days a week with a requirement for flexibility to work weekends.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure. Please note the salary for this role is based on the full time equivalent. 

If you're passionate about training, support, and ensuring the highest standards of care, we'd love to hear from you. Apply today

This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.  This role is subject to a Criminal Records check at the appropriate level.