Urgent Care Assistant

As a result of continued growth,  HealthHero are seeking to recruit one Urgent Care Assistants to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, permanent basis.  Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions.

Shift patterns and rota flexibility can be discussed at the application stage.

About the role:

As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.

We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.

A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:

• Monday – Friday 18:15/18:30 – 23:00 (Evenings)
• Monday – Friday 23:00 – 08:00 (Overnights)
• Saturday - Monday :00 - (Encompassing AM/PM/Evening or Overnight Shifts)

*Please note that overnight working will be required as part of this role and will make up part of the required working rota*

Your key duties will include:

Driving

• Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
• Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
• Accurate recording of all medications and consumables used while on shift.

Base

• To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
• Supporting Clinicians while you are on shift.
• Communicating with patients both in person and via the telephone (comfort & welfare checks).
• Ensure the Treatment Centre is kept clean and tidy.

Medication and Stock Management:

• Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
• Replenishing car stock at the end of your shift.
• Understand stock rotation and expiry dates on weekly delivery of medications and consumables

Full Training will be provided

The Urgent Care Assistant role is varied in nature. The successful candidate will expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview.

About you

As someone who is well organized, hardworking and personable, you will bejoining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.

You will be required to:

• Confidently interact with patients, relatives and carers.
• Demonstrate compassion and respect.
• Possess excellent attention to detail.
• Have strong administration skills.
• Be personable, engaging and reassuring.
• Work confidently under pressure and act professionally in emergency or sometimes stressful situations.

Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.

About us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

Medvivo became part of the HealthHero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

We're proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) –

and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £16.48/hr (dependent on shift times)
• Discretionary staff bonus scheme.
• Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays.
• Company Pension Scheme.
• Simply Health cash plan membership.
• Life Assurance.
• Free staff parking.

Apply:

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at UC-

Closing Date: Friday 14th November 2025(5pm)

Additional information

*Please note that the successful applicant will need an Enhanced DBS which be applied for by us upon confirmation of appointment.

**We reserve the right to close this job in the event we receive a sufficient number of applications.

***Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on  UC-

Safeguarding

Please see herefor information relating to our commitment to safeguarding as a provider of healthcare.