Receptionist / Care Navigator

7 days ago

Bristol, Bristol, United Kingdom Shirehampton Group Practice Full time

Job Summary

We are seeking a highly motivated and patient focused individual to join our friendly and supportive reception team. 27 Hours per week on a Fixed Term Contract for 12 months as detailed below:

Monday 8.30pm-6.30pm (1 hour lunch)

Thursday 8.30am-6.30pm (1 hour lunch)

Friday 8.30am-6.30pm (1 hour lunch)

You will need to be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high-quality service and deal efficiently and courteously with patient enquiries.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

Main Duties of the Job

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. This role will come into contact with patients and public and the holder must be professional, of smart appearance, have a friendly manner and be able to deal with patients, public and staff in a sensitive, tactful and discrete manner whilst maintaining strict confidentiality.

Undertake a variety of administrative tasks as determined by need and competency in order to support the work of delivering high quality services to patients of the Practice.

Overview of the Organisation

We are based in a leafy, suburban area of North-West Bristol; conveniently close to the M5 motorway and an easy and pleasant drive from central Bristol. We enjoy the benefits of a bright, modern, purpose-built Health Centre.

Our 11,200 patients are looked after by 6 clinical Partners, 6 salaried GPs and 2 ANPs, with support from our experienced Treatment Room, Administration and Patient Services teams.

We are a hard-working and close-knit bunch, with an emphasis on humor and peer support to meet the current challenges in primary care. We enjoy entertaining staff nights out and there is always plenty of chat and information flow on our WhatsApp groups.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date so we encourage you to apply as soon as you can.

No agencies please – we are committed to sourcing candidates directly and any agency assistance will be invitation only. This post is currently advertised on Indeed only.

Please note we are unable to offer sponsorship for this role.

Job Types: Part-time, Fixed term contract

Pay: £12.27-£13.46 per hour

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

Application deadline: 10/11/2025

Reference ID: Receptionist

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