Support Worker

Role overview:

• Key working a caseload of clients across the area, you'll be given the trust to work autonomously and manage your own schedule
• Working from home, the office and out in the community, you'll work proactively to achieve positive outcomes and goals outlined by individuals, by using a creative approach tailored to each person's needs
• You'll have chance to broaden or strengthen your skills in supporting a range of complex of needs, including housing crisis, substance misuse, complex mental health, ACEs, offending behaviour etc.
• You'll develop/strengthen your understanding of ACEs, and will work with a trauma informed approach and in a physiologically informed environment
• Further enhance your relationship building and partnership working skills, by promoting your services and working closely relevant local agencies such as the local authority, specialist charities, education and training providers, probation, social services, and housing provisions etc.

What do you need to be considered for this role?

• The ability to engage and build strong relationships with people
• A non-judgemental mindset and an understanding of the impacts of homelessness, substance misuse, family breakdown, domestic abuse, and trauma
• A forward-thinking and resilient attitude, to overcome the barriers and setbacks you will face
• A strong character who can remain calm and collected in challenging situations
• Experience in support work or housing, with an understanding of housing options, housing law and basic benefits
• A full UK driving license and access to a car

What's in it for you?

• We are passionate about nurturing talent, our senior leadership team includes colleagues that have progressed through the business from entry level roles
• You'll have access to a competitive benefits package including a maximum holiday entitlement of 41 days (including bank holidays)
• Enhanced Group Pension Scheme of 10% contributions (after qualifying period)
• You'll also have free access to an internal wellbeing and counselling team
• You'll have opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training and skills tutoring
• You'll have access to an extensive online training platform, as well as the chance to enrol on specific training in substance misuse, housing law, ACEs etc.

Location: Llandindod Wells

Contract: Permanent

Working Hours: 35 Hours per week, plus an on-call rota*

On Call: Required to be part of the first tier on call rota, including telephone and in-person support. Support Workers provide On Call support and advice for colleagues, with issues and emergencies they may need to deal with. This may require providing some shift cover / out of hours project attendance where alternatives are not possible.

• Additional payment of £96 for on call

Please note that the successful applicant to this vacancy will be subject to clearance from the Disclosure and Barring Service (DBS)

Llamau is committed to supporting and promoting equality and diversity across the whole organisation. We aim to establish an inclusive environment where every colleague feels safe and able to be themselves at work. We would particularly encourage applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. Appointments will always be made on merit.

At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality.

30 years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness.

Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter.

That's why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures.