Senior College Services Advisor

Senior College Services Advisor

Reference number: JR251290

Location: Kaplan International College London

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £29,000 - £31,000 per annum

Join our team as a Senior College Service Advisor

"Being a part of this team has been one of the most rewarding experiences of my career. Every day, I get to support students in realizing their potential while working with an amazing group of colleagues who share the same passion for education." - Dmytro Kuzmenko, College Service Advisor.

Why Join Us

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

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What you will do

As a Senior College Services Advisor, you'll play a vital role in ensuring our college delivers exceptional academic and student support while maintaining the highest standards of service and efficiency. From supporting students with academic queries and module changes, to coordinating assessments, results, and academic reporting, your work will be central to creating a smooth and rewarding academic journey for every student.

You'll contribute to key academic processes, managing the communication of results and transcripts, and maintaining accurate student records. Your organisational skills and attention to detail will help ensure that essential academic operations—from registration and welcome events to exams and classification—run seamlessly.

This is a role where you'll have the opportunity to lead, innovate, and make a meaningful impact—enhancing processes, supporting your team, and improving the overall student experience. By delivering excellent service and fostering collaboration across departments, you'll help shape a supportive and engaging academic environment where students can thrive.

A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser:

What you'll bring to the role

• Customer Service Communication: Excellent customer service skills, strong verbal and written communication abilities, and the ability to encourage these qualities in others.
• Experience Interests: A strong interest in education, particularly in supporting the wellbeing and safeguarding of international students.
• Technical Organisational Skills: Proficiency in IT (especially Microsoft Excel, including formulae, VLOOKUP, and pivot tables), strong organisational abilities, and effective time management.
• Teamwork Leadership: Proven ability to work collaboratively in teams, with experience leading activities or small teams to achieve goals.
• Personal Attributes: Attention to detail, confidentiality awareness, initiative, flexibility, and a strong commitment to Equality, Diversity, and Inclusion.

What we offer

As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

• Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 7th December 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

Additional Application Information

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children's barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team

Disability Confident Scheme and Reasonable Adjustments

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.

Our Employee Resource Groups

We proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.