Product Support Engineer

4 days ago


Cardiff, Cardiff, United Kingdom Yolk Recruitment Ltd Full time £24,000 - £30,000 per year

Product Support Engineer

£28,000-£32,000 DOE

Yolk Recruitment are supporting a highly respected engineering manufacturer in Cardiff as they look to hire a Product Support Engineer. This is an excellent opportunity for a mechanical engineering graduate or someone with early-career design experience who wants a mix of CAD design, technical engineering support, and hands-on problem solving. If you enjoy varied work, steady career development and being part of a long-established engineering team, this is a strong next step.

You'll be part of the Product Support Team - the technical hub of the site - supporting customer applications, adapting existing designs, and helping various departments with engineering queries. Around 70% of your time will be CAD and drawing work, and the remaining 30% involves practical engineering support, quality input and collaborating with production, sales and purchasing to solve real problems.

Key responsibilities:

  • Producing engineering drawings and 3D models to support customer requirements
  • Creating and managing Bills of Materials
  • Liaising with customers and internal sales teams on technical queries
  • Supporting production, inspection and quality teams with day-to-day engineering issues
  • Attending daily quality clinics and assisting with problem solving
  • Conducting design analysis and supporting improvements to existing product ranges
  • Providing practical support on the shop floor when required
  • Maintaining engineering data and ensuring documentation is accurate
  • Supporting customer returns, failure analysis and engineering investigations
  • Ensuring all work meets required safety and quality standards

This is what you'll need:

  • Mechanical engineering degree or a few years' experience in a similar mechanical/technical design role
  • Understanding of core mechanical engineering principles
  • CAD experience
  • Ability to read and produce engineering drawings
  • Good communication and interpersonal skills
  • Comfortable working with different teams and solving practical problems

And this is what you'll get:

  • Competitive salary
  • Early finish on Friday's
  • Life assurance policy
  • Pension


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