Senior Service Advisor

Job Description:

Job Title: Senior Service Advisor

Corporate Title: Up to Assistant Vice President

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Location Overview:

Bromley

Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Role Description:

Our Global Technology & Operations division is seeking a CashPro & Technical Service Advisor to join the team in Bromley. This client-facing technical support role offers significant growth potential, in a critical area.

As a CashPro & Technical Service Advisor, you will support the live production support of treasury products and provide multi-channel support (phone, email, live chat) to corporate clients across EMEA. This is a unique opportunity to join a dynamic, collaborative team with access to continuous training and career development. CashPro and the middle applications, continue to grow and provide digital solutions for our evolving client base.

The Team:

The CashPro & Technical Services team consists of 15 associates, forming part of a wider group of 100 colleagues across our Bromley, Chester and Dublin offices.

We pride ourselves on our diverse mix of experience, tenure, and cultural backgrounds, creating a truly inclusive and collaborative environment. The team is known for being ultra-supportive, social, and friendly, with a strong sense of team ethic and a reputation for excellence among our business partners.

New joiners benefit from a structured, bite-sized training programme delivered over several months, tailored to individual learning styles. We provide full support throughout onboarding and beyond, recognising that everyone learns differently and grows at their own pace. This is a place where your development is genuinely supported, and your contributions are valued.

Responsibilities:

• Deliver daily support to corporate clients, resolving product-related queries with accuracy and professionalism.
• Own and manage client support issues assigned to you, ensuring timely and effective resolution.
• Collaborate with sales, product, implementation, client services, and operations teams to enhance client experience.
• Expand your expertise across the Bank's electronic cash management platforms through cross-training.

What we are looking for:

• Understanding of internet technologies, with proven experience in application support.
• Excellent verbal and written communication skills.
• Skilled in troubleshooting browser-related issues.
• Analytical and solution-oriented mindset, capable of conducting thorough end-to-end investigations.
• Fluent in English; additional language skills (Spanish, French, German, Italian, Dutch) are a plus.

Demonstrates the ability to resolve client inquiries effectively while educating them on products and services. Operates confidently within established procedures and policies to address servicing and operational issues.

Be able to Manage multiple tasks under time constraints and demonstrates strong listening and comprehension skills to meet client needs. Collaborates with internal teams to ensure consistent client management.

Skills that will help:

• Experience with CSV and/or XML file formatting.
• Familiarity with payment formatting support.

Extensive problem-solving, teamwork, and organisational abilities. Exercises sound judgment under pressure. Highly motivated, detail-oriented, and self-starting. General knowledge of treasury/cash management products, wholesale operations, and related documentation.

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.