Quality Engineer

5 days ago

Ilminster, Somerset, United Kingdom Gooch & Housego Ilminster & St. Asaph Full time

ABOUT US

G&H is a world leader in optical designing, testing and manufacturing. As experts in the technology of light, G&H works with customers to provide optical systems, assemblies, and components for demanding applications.

Headquartered in Ilminster Somerset, UK with primary operations in the USA and Europe, G&H is recognised for the breadth of their acousto-optic, electro-optic, crystal-optic, fibre optic, and precision optic products. G&H is recognized as the preferred source for OEMs in the life sciences, industrial, and aerospace and defence industries, with a history of quality and excellence that dates back over seventy-five years.

Our success is built on innovation, precision, and the talent of our people. We are committed to developing capability at every stage of a career, from apprenticeships and graduate pathways through to leadership development.

LOCATION

Ilminster, Somerset

ROLE 

At G&H Ilminster, we specialise in the production of advanced optical components for aerospace and defence applications. We're currently seeking a Quality Engineer at our HQ site, you'll be joining a collaborative team that values precision, unity, and customer focus—helping to deliver quality at every stage of the process. As a Quality Engineer you'll play a key role in maintaining our high standards in customer satisfaction, operational compliance, and CI. You'll work closely with cross-functional teams and directly support the Quality Manager, while regularly engaging with senior stakeholders across the business.

 RESPONSIBILITIES

  • Driving quality excellence through internal auditing, root cause analysis, and the delivery of process improvements using 5Y, 8D and other structured problem-solving tools.
  • Supporting the Gated Contract Review process and new product introduction (NPI) by reviewing customer requirements and compiling FAIRs in line with AS9102 standards.
  • Acting as a mature customer-facing representative to ensure timely issue resolution and close-out of customer returns.
  • Coordinating concession management, analysing material non-conformances, and working with supply chain teams to address root causes.
  • Leading and supporting business improvement initiatives aimed at reducing the cost of poor quality (COPQ) and enhancing system performance.
  • Contributing to the maintenance and evolution of our AS9100-certified Business Management System (BMS) through effective auditing and risk-based thinking.
  • Playing a supportive role in coaching and developing junior team members within the Quality team.

 QUALIFICATIONS & SKILLS 

You'll be confident in navigating complex quality issues, building relationships across departments, and engaging directly with customers and auditors. To be successful, you'll bring:

  • Internal or Lead Auditor certification to AS9100 or ISO9001.
  • Proven experience in a Quality Engineering role, ideally within a technical or optical manufacturing environment.
  • Strong understanding of root cause analysis tools (5Y, 8D, DMAIC) and continuous improvement methods.
  • Excellent attention to detail, with the ability to challenge and influence while maintaining high emotional intelligence.
  • Experience working within AS9100 or ISO9001 certified environments.
  • A structured, analytical mindset with good knowledge of COPQ metrics, MRB processes and supplier issue resolution.
  • Strong IT skills, including Microsoft Office (Word, Excel, PowerPoint).
  • Familiarity with Lean Six Sigma principles and an understanding of the SC21 initiative is desirable.

BENEFITS

  • Competitive salary
  • 25 days holiday plus bank holidays
  • Company pension (6% contribution)
  • Company bonus scheme
  • Health Cash Plan
  • £500 referral bonus for successful employee referrals (T&Cs apply)

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