Furniture Consultant

Job Description: Furniture Consultant (Showroom Manager)

Location: Enfield

Reports to: CEO/Director of Sales

Department: Sales

Hours: 40 hours per week across Monday-Sunday

About Us:

Bridgman is a luxury furniture retailer with over 47 years of heritage in British design. Renowned for our high-quality products, we aim to create year-round experiences for our customers, both indoors and outdoors. Our showrooms represent the heart of our customer interactions, offering a premium and tailored shopping experience.

Role Overview:

As a Furniture Consultant, you'll take full ownership of the Enfield showroom, driving both its commercial success and operational excellence. You'll be responsible for creating an exceptional customer experience from the moment visitors step through the door, managing all aspects of showroom operations to consistently exceed sales targets. While your primary focus will be on showroom management, you'll also provide support through phone sales when needed, ensuring every customer touchpoint reflects Bridgman's commitment to luxury and service. You'll be the face of Bridgman in Enfield, building lasting relationships with customers and creating an environment where both your team and customers thrive.

Your Responsibilities:

· Showroom Leadership: Take full ownership of the Enfield showroom, managing day-to-day operations and ensuring the space consistently delivers a world-class customer experience.

· Sales Targets: Drive and exceed revenue targets for the showroom, taking accountability for commercial performance across both face-to-face and phone sales.

· Showroom Excellence: Oversee all aspects of merchandising, visual presentation, and operational standards, ensuring the showroom is always immaculate and inviting.

· Customer-Centric Service: Deliver personalised, high-touch service that delights customers and builds loyalty, creating memorable experiences that drive repeat business.

· Phone Sales Support: Handle inbound and outbound calls as needed, guiding remote customers through product selections, answering queries, and closing sales to support the broader business.

· Operational Excellence: Maintain impeccable stock knowledge, ensure CRM accuracy, manage inventory levels, and implement processes that drive efficiency and consistency.

· Ambassadorship: Represent Bridgman's values and commitment to quality in every interaction, sharing deep product knowledge to instil trust and confidence.

· Lead Management: Effectively manage and follow up on showroom and phone leads, follow procedures and systems to ensure no opportunity is missed and conversion rates are maximised.

Why Bridgman?

• Heritage & Craftsmanship: Join a company rooted in tradition, offering products designed to last a lifetime.
• Family-Owned Values: Be part of a trusted, close-knit team that values integrity, accountability, and teamwork.
• Premium Standards: Represent a brand synonymous with luxury and attention to detail.
• Commitment to Growth: Benefit from regular reviews and opportunities to develop professionally.

Who We're Looking For:

You're a self-motivated professional with a proven track record in luxury retail or sales. You excel at creating exceptional customer experiences while driving commercial results, and you thrive on taking ownership and accountability for your showroom. Your excellent communication skills allow you to build rapport with discerning customers both face-to-face and over the phone. You have the flexibility to manage multiple priorities, from showroom operations to phone sales support, while maintaining Bridgman's premium standards. Your attention to detail, proactive approach, and commitment to excellence ensure you uphold Bridgman's reputation while consistently exceeding targets. You understand that this role requires weekend availability during peak months to best serve our customers when they need us most.

What We Offer:

· A competitive salary with uncapped commission opportunities, recognising and rewarding your success.

· 31 days of annual leave (inclusive of bank holidays).

· The chance to take ownership of your role and contribute directly to the success of a trusted, family-owned business with a strong heritage.

· A supportive environment where your ideas are valued, and you're empowered to grow professionally.

We believe the best team is a diverse team. It's the diverse, kind, and inclusive workforce behind Bridgman that makes us so special. We are committed to being an equal opportunities workplace and employer, this commitment begins with our recruitment process. We can assure all prospective applicants that they will not be discriminated against based on age, race, gender, religion, nationality, sexual orientation, gender identity, disability, or any other status protected by law.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking

Ability to commute/relocate:

• Enfield EN3 7PX: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work on weekends (both Saturday and Sunday)?

Work authorisation:

• United Kingdom (required)

Work Location: In person