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Head of Facilities

2 weeks ago

London, Greater London, United Kingdom Business Operations and Legal Full time £60,000 - £120,000 per year

Job Title: Head of Facilities UK & Ireland

Location: Any UK Office (preferably London)

Type: Full-time, Permanent

Hours of work: 09.30 to 17.30, flexibility required including national/international travel

About the Business

Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award-winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. 

The purpose of the role will be:

  • To co-work with Heads of Facilities, Property, and Facilities Compliance and Sustainability to ensure the global operations of total facilities and workplace services are delivered consistently and effectively to meet the ever changing and evolving demands of the business and the purpose and strategy of the firm.
  • To provide client focused, world class, effective and cost efficient facilities services and operational provision across the global offices for the areas of lead responsibility.
  • To provide a well maintained, safe and space-efficient workplace and environment for the UK & Ireland, with all workplace services for these offices.
  • To project manage office relocations, refurbishments, new office fit-outs, office moves in a safe and cost effective manner.  Being conversant with landlord and tenant responsibilities.

You will be responsible for:

Workplace and services across all UK & Ireland offices, and the following facilities services and operations across the global offices:

  • Advanced Bookings Services 
  • Audio Visual Services, including: 
    • Audio and Video Conference Management
    • Specialist Video Production
  • Switchboard Services

Main duties and responsibilities:

  • Planning the Firm's business requirements for all key areas of facilities services to provide high quality, world leading service delivery.
  • Strategic management and review of the key areas of responsibilities for facilities services as well as driving efficiencies.   
  • Responsibility for auditing standards/procedures within the key areas of facilities services to ensure that excellent service delivery is consistently provided to external and internal clients and tenants. 
  • Implementing changes and defining best practice as appropriate with a view to standardising the key areas of facilities services across the firm. 
  • Maintaining a pivotal role working with Facilities Management colleagues, internal and external clients and suppliers, and other business operations teams.
  • Maintain and develop a network of key relationships across the offices and business operations teams, including strong communication channels within the business.
  • Seek out and nurture new ideas and innovation to add value to the business.
  • Prepare annual budgets and exercise proper financial control in the management of such budgets, ensuring expenditure remains within agreed limits. 
  • Identify opportunities for potential cost savings to promote efficiencies across service areas or budgets.
  • Develop business cases that propose changes or enhancements to service areas that validate and deliver continual improvement.
  • Facilities business planning including the provision of resource and service data, project and management reporting.
  • Ensuring all offices comply with all relevant statutory legislation with regard to Health and Safety and Building Regulations and afford a safe and appropriate place of work.
  • Actively work with the Responsible Business team to align services with firm's values, brand image and business ethics as well as communication and promoting these externally. 
  • Ensure keen focus on diversity and inclusion through training and development as well as working practices of teams, working with Responsible Business and HR teams to produce/update policies relating to the service areas and team personnel.
  • Source, collate and edit all content for internal communications via the IPTV screens across the across the agile office and work spaces.

We are looking for the following skills and experience:

  • Significant management level (or equivalent) experience in a similar role, including team management responsibilities 
  • Project management
  • Change Management
  • Procurement
  • Experience of cross team working and managing UK and international teams remotely
  • Experience of working within a top tier corporate or professional services organisation
  • Educated to Degree level ideally business management or property related.
  • Member of BIFM or similar
  • Preferably a recognised H&S qualification.

Key skills:

  • Strong leadership skills and ability to motivate others
  • Excellent communication and interpersonal skills with the ability to deal with staff at all levels
  • Ability to motivate, develop and influence others
  • Diligent and methodical approach to all aspects of work with a keen eye for detail
  • Strong analytical skills and business acumen, commercially driven
  • Able to work collaboratively and not afraid to challenge assumptions
  • Resilient, flexible and thrives under pressure
  • Excellent IT literacy to include all MS Office packages, Condeco or similar hospitality management system

What can we offer you?

  • Agile working (the opportunity to work from home, subject to  commitments)
  • Carers' leave (up to five paid days' leave towards caring responsibilities) 
  • 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
  • Contributory pension of up to 5%.
  • Private healthcare policy 
  • Death in service cover (4 x base salary).
  • Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
  • Cycle to work scheme.

What happens next? 

Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email. 

We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate. 

Our strength lies in our differences.

We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.