Transport Planner

Who We Are

H. R. Goodale (Northern) Ltd are a privately owned Nationwide distribution company based in Halifax, West Yorkshire, established over 45 years.

We are currently seeking a Transport Planner & Administrator to join our team in our busy transport office.

Job Description

The role will involve you working closely with the existing team ensuring the smooth running of all aspects of the business operation whilst maintaining high levels of customer service.

This is a fast-paced role and requires an individual who is confident in managing people.

The role would suit a diplomatic, yet assertive leader who can build strong internal and external relationships with clients, colleagues and subcontractors.

Duties & Responsibilities

· Multi-drop route planning for collections and deliveries.

· Provide cover when required for all positions within the business.

· Routing trips and booking deliveries in with customers.

· Handling customer quote requests and resolving issues.

· Processing incoming and outbound emails when not on the traffic desk.

· Handling incoming and outgoing telephone calls and liaising with customers, sub-contractors, depots and drivers

· Sourcing owner drivers, subcontractors and depots.

· Ensuring that the company maintains the highest level of presentation, integrity and customer service adding as much value as possible to all services offered.

· General transport office duties

Experience Required

· Multi drop Nationwide route planning.

· Experience using management information systems would be advantageous.

· Good geographical knowledge of the U.K.

Qualifications

· Previous experience in the transport industry is essential.

· Forklift truck license would be advantageous.

· Previous customer service experience is required.

Skills

· Competent using Microsoft Office (Outlook / Excel / Word)

· Excellent telephone manner

· Excellent organisation and administration skills

· Ability to multitask

· Ability to complete tasks with a strong attention to detail

· Excellent administration and organisational skills

· Excellent literacy, numeracy and communication skills

· Strong attention to detail

· Effective problem-solving skills

The Person

· Confident

· Professional

· Ambitious, self-motivated and well organised

· Customer focused

· Team Player

· Flexible and willing to learn in order to develop in the role and to suit the business requirements

· Proactive with the ability to work using their own initiative and resolve issues

· Ability to work under pressure

· Commercially astute

Hours

· Monday to Friday 09.00am – 18.00hrs

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Work Location: In person

Application deadline: 28/11/2025

Expected start date: 05/01/2026