Maternity Cover: Assistant Salon Manager

Cobella Salon - High Street Kensington

Cobella is a prestigious, award-winning salon located in the heart of High Street Kensington, dedicated to providing exceptional hair and beauty services. We are looking for a highly organised, proactive, and dynamic individual to cover a 10 to 12 -month maternity contract with the potential for a permanent role to join our professional and vibrant team.

This is a fantastic opportunity to take on a pivotal, hands-on management role that touches every aspect of our salon's success, from staff development and operational efficiency to client satisfaction and strategic growth.

The Role: Assistant Salon Manager (Maternity Cover)

Contract Details

• Duration: 10 to 12 month fixed-term contract (with possibility of extension/permanent position)
• Hours: Full-Time, Monday to Friday
• Location: Cobella, High Street Kensington

About the Opportunity

Reporting directly to the Salon Owner/Director, the Assistant Salon Manager will be the lynchpin of the salon's daily operations, ensuring a seamless and high-quality experience for both our team and our discerning clientele. You will be responsible for operational management, staff coordination, and maintaining the administrative functions that drive our business forward.

Key Responsibilities

Operations & Staff Management

• Rostering & HR Administration: Efficiently manage and create the weekly and monthly staff rosters for stylists and assistants, manage holiday requests, and maintain all staff documentation (e.g., contracts, files) to ensure compliance and readiness.
• Team Engagement: Organise and lead staff-focused initiatives including staff meetings, one-on-one reviews, recognition programs, and social events (e.g., team breakfasts, summer/Christmas parties).
• Problem-Solving: Serve as the primary point of contact for staff requests and effectively handle day-to-day internal problem-solving.
• Training Coordination: Liaise directly with our training company to coordinate, book, and arrange all necessary training sessions and meetings for our assistant team.

Financial & Stock Control

• Revenue Analysis: Conduct detailed weekly revenue analyses to track performance, identify trends, and inform business decisions.
• Accounts Assistance: Support the accounts team by managing weekly invoices and preparing essential monthly analyses and information required for payroll processing.
• Inventory Management: Oversee the complete stock management lifecycle, including ordering, receiving, and inventory control for all professional products, retail items, salon basics, and specialised items like hair extensions.
• Licensing: Ensure the annual Special Treatment Licensing is reviewed and updated in a timely manner.

Front of House & Client Experience

• FOH Leadership: Manage and maintain the high standard of the Front of House area, ensuring the reception is professional and organised at all times.
• Communication Hub: Handle all incoming and outgoingcommunications via calls, emails, and WhatsApp promptly and professionally.
• Booking Management: Ensure all client bookings are correctly entered into the system, including keeping up-to-date colour and general client notes.
• Service Recovery: Proactively and effectively address all client complaints and requests to ensure a high level of client satisfaction.
• VIP & Press Coordination: Manage the bookings and uphold the highest service standards for our VIP and Press clients in collaboration with Jordanna.

Marketing & Business Development

• System Management: Become the expert user for SalonIQ, managing promotions, marketing campaigns, and new tool implementation, including attending monthly meetings.
• Brand Partnership: Act as the main liaison with Wella (our key product partner) to coordinate promotions, in-salon training, staff training, and collaborative events.
• Recruitment Support: Assist with the team hiring process for new assistants and stylists, including collaboration with Stephanie and conducting initial interviews.
• SPA Support: Provide administrative and logistical assistance to our SPA tenants, managing requests and addressing any related client feedback.

What We're Looking For

• Proven experience in a supervisory or management role, ideally within the luxury salon, spa, or hospitality industry.
• Exceptional organisational and multitasking skills with a keen eye for detail.
• Strong analytical skills for tracking revenue and managing inventory.
• Excellent communication skills, both written and verbal, with the confidence to liaise with staff, clients, suppliers (Wella), and training partners.
• Proficiency with salon management software (experience withSalonIQ is highly desirable).
• A proactive, solution-focused attitude and ability to thrive in a fast-paced environment.
• A professional and polished presentation that reflects the Cobella brand.

What We Offer: Benefits & Culture

Joining the Cobella team means becoming part of a supportive, high-end environment where your hard work is valued and rewarded. As our Assistant Salon Manager, you will receive:

• Competitive Salary: A competitive remuneration package commensurate with experience.
• Holiday Entitlement: Generous paid holiday allowance.
• Complimentary Services: The exciting opportunity to enjoy complimentary or heavily discounted salon services (hair and beauty) to ensure you always look and feel your best.
• Product Discount: Significant staff discount on all professional and retail products.
• Vibrant Team Culture: Regular social gatherings and events, including team breakfasts, summer and Christmas parties, and participation in salon events and professional development opportunities.
• Career Potential: A 10 to 12 month contract with a genuine possibility for extension or transition to a permanent role based on performance and business needs.

Ready to be the heart of our high-street salon operation for the next nine months? Apply today

Job Type: Full-time

Pay: £24,420.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount

Experience:

• Management : 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Expected start date: 10/11/2025