Duty Team Care Coordinator

2 weeks ago

Chulmleigh EX DL, United Kingdom WALLINGBROOK HEALTH GROUP Full time £27,400 per year

Job Overview

The Duty Team Care Coordinator will be required to liaise with patients and, if appropriate, their carer's, before or after the patient's consultation under the direct supervision of the Duty Team. The role supports the practice clinical team by signposting patients to the appropriate healthcare professional or service.

The Duty Team Care Coordinator will undertake the teams administration as part of this role.

The role will be supporting both the clinical and administrative team in delivering a polite and professional service to the entitled patient population.

Primary Responsibilities

The following are the core responsibilities of the Duty Team Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.

  • Process and effectively signpost patients to the appropriate healthcare professional, following instruction from the Duty Clinical Team.
  • Responsibility for incoming and outgoing phone calls, transferring calls or dealing with the callers' requests appropriately
  • Process patient requests for appointments
  • Process repeat prescription requests
  • Make onward referral to secondary care as requested
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Support all clinical staff with general tasks as requested
  • Enter read/SNOMED CT code data on SystmOne.
  • Photocopy documentation as required
  • Input data into the patients' healthcare records as necessary
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Undertake all mandatory training and induction programmes
  • Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
  • Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Job Type: Part-time

Pay: £13.25 per hour

Expected hours: 18 per week

Benefits:

  • Free flu jabs
  • On-site parking
  • Sick pay

Work Location: In person

Application deadline: 14/11/2025

Reference ID: Administration

Expected start date: 01/12/2025

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