Accreditation Standards Manager

The Role 

Responsible for overseeing the development, implementation and maintenance of accreditation standards and good quality delivery across Fedcap. This role involves working closely with all support functions and operational delivery to ensure quality of service, compliance, conducting internal audits, and staying abreast of changes in accreditation and quality standard requirements. The ideal candidate will have a strong background in quality assurance, exceptional organisational skills and a thorough understanding of our accreditation processes.

• Salary: £42,000  
• Location: Onsite in Thornaby, Stockon (TS17 6EX)
• Hours: Full-time 37.5 hours 
• Travel: UK travel will be required, with expenses covered.  

Company 

UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.

Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive. We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.

At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that's supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most. 

What You'll be doing 

• Develop, implement and maintain accreditation programme, which includes development and maintenance of management systems relevant to the standards and procedures.
• Lead on creation, implementation and maintenance of robust management systems e.g. QMS, EMS in compliance with relevant industry standards and regulations and other certifications deemed necessary to develop business growth.
• Ensure that quality procedures, policies, and documentation are up to date and readily accessible to all relevant stakeholders.
• Create and maintain customer focus to ensure all complaints and customer feedback (Voice of Customer) is reported, timely actioned ensuring all feedback is analysed to drive continuous improvement of good quality of service. Keep up to date with external satisfaction approaches and continue to develop Fedcap's approach
• Define and monitor key performance indicators (KPIs) to measure and improve product or service quality.
• Lead and maintain quality audit programme and conduct audits and inspections to assess compliance with Fedcap's quality standards and external regulatory standards requirements.
• Develop and execute quality assurance plans and activities to prevent defects and non-conformities.
• Work in collaboration with heads of functions and CI Team to address and resolve non-conformance issues which impact accreditations.
• Prepare and submit detailed accreditation and quality audit reports and improvement plans to senior management and Excellence Committee, ensuring that detailed quality reports and records for management review and regulatory purposes. Ensuring timely reporting of quality related metrics and trends and impact of accreditations.
• Serve as the primary liaison with accreditation bodies and regulatory agencies to ensure ongoing compliance with awarding bodies.
• Provide training and support to our people on accreditation standards and best practices. Foster a culture of quality awareness and accountability throughout the organisation.
• Stay informed about changes in accreditation, quality standards and industry regulations.
• Lead accreditation review processes and coordinate internal and external audits.
• Any other ad hoc duties in line with delivery program requirements.

Your Skills & Experience

• Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation
• Proven experience in accreditation & quality assurance.
• Certification in quality management or accreditation (e.g., ISO 9001) or equivalent.
• Strong knowledge of accreditation standards and regulatory requirements.
• Excellent organisational and project management skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and accreditation management software.
• Proven ability to manage key stakeholders including sub-contractors, employers, providers and funders.
• Strong interpersonal skills with the ability to liaise with colleagues at all levels.
• Flexibility to travel across the UK when necessary. 
• Desirable: Knowledge and experience of the employability, health and skills sectors and local labour market. 

Here's What Makes Fedcap a Rewarding Career...

We're a mission-led organisation with social value at our core. We've been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We're a Disability Confident Leader and proud to be part of a partnership that reflects the communities we serve.

• You'll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
• You'll work locally: Embedded in the places you know-  towns, villages, and rural communities.
• You'll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
• You'll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
• You'll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.

At Fedcap, we're proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:

• 33 days' annual leave (including bank holidays) with the option to buy or sell additional days.
• £500 annual benefits scheme to spend at over 900 retailers.
• Cycle to Work scheme open all year round.
• Pension scheme with up to 5%  employer match.
• Free life assurance worth 4x your salary.
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family.
• Digital gym, mindfulness resources, virtual GP and more.

Additional Information 

Equality, Diversity & Inclusion
Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equality, Diversity and Inclusion policy and the Equality Act 2010. 

As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.

We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.

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