Customer Engineering Coordinator

2 weeks ago

Leamington Spa, Warwickshire, United Kingdom Calor Gas Ltd Full time £26,000 per year

Tachbrook Park, Warwick

Permanent, Full-time, Hybrid

£26,000

About The Role
We're looking for a motivated Customer Engineering Coordinator to join our team. In this role, you'll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You'll ensure that industry standards and company procedures are followed, taking appropriate action when needed.

This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.

Key Responsibilities

  • Create and manage work orders following company policies
  • Schedule appointments and confirm with customers promptly
  • Raise purchase orders and material orders using Calor's ERP system
  • Track order progress, manage cancellations, and reschedule appointments
  • Respond to customer communications within 48 hours
  • Produce customer letters using company templates
  • Manage Accounts Payable queues and monitor CRM cases
  • Answer calls professionally and ensure GDPR compliance
  • Take personal ownership of safety for yourself and others

What We're Looking For

  • Strong written and verbal communication skills
  • Ability to use your initiative and solve problems
  • Calm, confident, and assertive with great interpersonal skills
  • Team player with a flexible and adaptable approach
  • Customer-focused and determined to meet goals
  • Experience in customer service or call centre environments is a plus but not essential

What We Offer

  • 25 days annual leave plus 8 Bank Holidays
  • Private Medical Insurance
  • Company Pension Scheme with matched contributions (up to 7.5% after 2 years)
  • Life Assurance
  • Staff discounts on gas and shopping

If you're ready to join a supportive team and play a key role in delivering excellent customer service, apply today

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