Receptionist

We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

The working pattern for the post is -

Monday & Tuesday 15:30-20:30 and Friday 09:00-14:00.

Holiday and sickness cover is essential, so flexibility and reliability are key requirements for this role.

· Manage the reception desk ensuring surgeries run smoothly and efficiently

· Receive patients and visitors courteously and efficiently

· Processing appointment requests by telephone or in person

· Actioning any queries for repeat prescriptions in accordance with practice guidelines

· To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.

· Taking requests for home visits and ensuring they are recorded and processed correctly

· Liaising with hospitals, primary health care teams, social services etc.

· Entering computer data updating patient records

· Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session

· Working in accordance with written protocols

· Completing any tasks allocated by managers or GPs.

· Attending team training events as part of ongoing development and training

· Assisting in opening and distribution of post if needed

· Attending protected learning time sessions when required

· Registering patients as per the practice's policy and procedures

· Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the practice manager

All staff are required to be flexible and take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. 

About Nottingham City GP Alliance

Nottingham City General Practice Alliance (NCGPA) was formed in 2016. We are Nottingham city's first GP Federation, often referred to as NCGPA or the Alliance. Our members consist of 45 NHS GP practices in Nottingham city, who cover a population of over 336,000 patients. We are the lead employer for our PCN based roles such as Clinical Pharmacists, Social Prescribing Link Workers and Health and Wellbeing Coaches.

NCGPA is a Company Limited by shares, with its member practices being equal shareholders. The company is managed by a board of 8 elected representatives from member GP practices and three co-opted positions representing nursing, lay and non-principal GPs. The day to day running of the company is through a Senior Management team comprising the Chair, Secretary and Treasurer along with the Company's Chief Operating Officer and a dedicated office team. Find out more about our work at

Its an exciting time for general practice in our city; why not see if you've got what it takes to join us?

Please see the attached job description and person specification for the main responsibilities for this role.

Please Note:

• This vacancy may close before the advertised closing date if a sufficient number of suitable applications are received. We recommend submitting your application early to avoid disappointment.
• Successfully shortlisted applicants will be contacted by email with an invitation to interview.
• Arden & GEM CSU administer this account on behalf of the GPA, you may receive communications from both the CSU and the GPA during your recruitment.

Notes on completion of applications:

• All reference requests will be made to your employer/previous employers' HR Department, covering the previous 3 years of activity.
• We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust recruitment processes.
• All eligible staff  will need to have gained clearance through a standard/enhanced DBS check prior to working.
• All posts are subject to a probationary period.