Customer Service Advisor

2 days ago

North Shields, North Tyneside, United Kingdom STARK Group Full time

At Jewson, part of Stark UK , we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

At Jewson, part of Stark UK , we believe that our greatest asset is our people We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home

This is a full -time role working Monday-Friday 7:00 – 16.30/ 7: : 00, and every other Saturday from 08:00-12:00 (there is some flexibility with these times) .

What You'll Be Doing

  • Acknowledge every customer, ascertain their needs and wow them with quick and efficient service

  • Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs

  • Maintain excellent standards across the yard, counter and shop floor

  • Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles

  • Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire

  • Understand our approach to pricing and be able to communicate credible prices

  • Support business initiatives to increase sales, margin & service as required

  • Continually develop your knowledge of core and specialist product lines to meet customer needs

What We're Looking For

Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioriti s es your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

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