Customer Engagement Officer

2 weeks ago

Oldham, Oldham, United Kingdom The Guinness Partnership Full time £30,000 - £37,754 per year

JOB DESCRIPTION

About the role

Reporting to our Customer Experience Manager, you will deliver engagement strategies and projects ensuring our residents are fully supported and their voices are heard. We are looking for a person-centred individual who will manage projects to collate and examine information gathered through our engagement activities. This will include developing, maintaining, and monitoring resident feedback tools and methodologies.

The successful candidate can be based in our Oldham or London office. This is a full-time permanent position, working Monday to Friday, 35 hours per week. We offer a hybrid working style, three days in the office and two days remote.

The role will require you to travel to attend meetings or when hosting workshops or focus groups across the areas we serve. A full UK driving licence and access to your own vehicle is beneficial however not compulsory as travel is expensed and we encourage travel via trains.

What we are looking for

We are looking for someone who will implement creative and innovative resident engagement opportunities, including in-person and virtual engagement.

You will not only have experience in engagement activities, but you'll also have project management experience and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

  • Experience in planning and conducting customer research activities such as focus groups and other qualitative research projects.
  • Proven experience in research and analysis support and able to communicate findings through presentations and reports to support changes to operational practises and improve services.
  • Proven ability to apply project management tools and methodologies.
  • Proven ability to communicate effectively and professionally with customers.
  • Proven ability to build excellent working relationships with teams across functions and specialisms.
  • Excellent knowledge and extensive experience of using Microsoft Office packages, and IT systems.

Desirable:

  • Knowledge of housing regulation and the National Tenant Engagement Standards.
  • A certified housing qualification.
  • Full UK Driving Licence and access to own vehicle.

Essential Qualifications:

  • Educated to Level 2 in English & Maths (Grade 4, GCSE grade C or above, or the equivalent).

Please apply with a current CV and covering letter, detailing how you meet the essential criteria.

TJTGP

REEDTGP

ABOUT US

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Identification

13020

Job Category

Corporate Functions

Posting Date

11/21/2025, 04:45 AM

Apply Before

12/01/2025, 02:00 AM

Locations

Oldham - Bower House

Assignment Category

Full-Time

Salary

£37,754

Recruitment Advisor

Chelsey Lindsay

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