Retail Ecommerce Assistant

Job title:

Retail E-commerce Assistant (London based)

Contract type:

Full Time, Permanent Role

Reporting line:

Marketing Director

Salary range:

£26K - £27K per annum + Bonus & Benefits, (depending on skills and experience)

Benefits:

• Annual travelcard contribution (50% Oyster card paid after successful completion of 3 months probationary period)
• Competitive monthly and annual bonus, payable on achievement of KPI's.
• Holiday entitlement of 28 days
• Company pension scheme
• Employee discounts

Location:

28 South Molton Street, Mayfair, London W1K 5RF

About the Company:

Specialising in the Downwear industry since 1976, Bosideng have a long, proven history of providing quality down products across China as well as 72 countries worldwide. The brand is sold via our 4000 stores and a wide array of eCommerce platforms generating an annual turnover of £1.4 Billion.

Our business in the UK is under rapid growth. We launched the stunning, upgraded London Flagship Store in Mayfair London in October 2022. We have our own website and also have presence in a few selected 3rd party ECommerce platforms.

Overview of the role:

Bosideng is looking for a passionate and highly driven E-commerce Assistant for a newly created permanent position. We are keen to meet individuals with a strong business mindset and a creative, customer-focused approach, who are dedicated to expanding their retail expertise.

You will receive coaching to develop the highest standards of customer service, product knowledge and the opportunity to gain a broad understanding of retail store and E-commerce operations from our experienced retail team.

We are a growing business in the UK and therefore opportunities to join the company in a permanent role and progress could be a focus in the coming months. Our E-commerce assistant will be given a very broad insight into the daily operations and therefore will be exposed to many areas of the E-commerce department.

Those that join us as E-commerce assistant, will have a willingness to be developed into managerial roles within the business and enjoy being exposed to every aspect of a retail business.

We are looking to meet candidates who are passionate about E-Commerce and eager to contribute to the growth of our business in this area. Candidates with a strong individual network that can be utilized within the workplace to aid business growth would be advantageous.

What you can expect to achieve:

Product Management– Training on products listing, maintenance and optimizations across different platforms.

Customer Service – Training on how to deliver the highest levels of customer service and journey.

Order Processing – Training on processing customer orders, including coordinating with the warehouse team and logistic companies.

Stock management – Training on utilizing stock management policies, procedures and systems.

Data Processing and Analysis – Training and development on data processing and business report analysis.

What we expect from you:

What is essential with this position, is high amounts of drive, ambition, passion, and the desire to learn and progress.

An entrepreneurial mindset and a creative ability will play a big part of this position due to the nature of the business. Being able to think outside the box and having new and exciting ideas will all be very beneficial.

Preferred experience:

Retail, particularly in e-commerce including managing a business-owned website or selling through third-party platforms such as Shopify, Amazon, etc.

We are looking for candidates that can demonstrate moderate experience in retail. You will be a dynamic self-starter, highly commercial and results driven – with the ability to hit the ground running. The E-commerce team will be a small and busy team, so you must have a hands-on approach.

Excellent communication skills, verbal and written are essential as are highly proficient organisational skills. We will require proficient IT skills to include MS Excel and MS Paint or other image editing skills such as using Canva or Photoshop.

Education to a degree level would be beneficial but not essential.

Ideally, we would like you have some working experience in either official transactional websites or 3rd party platforms such as Amazon, Ebay or ECommerce Agency which look after customers' websites. However, if you have not yet got the experience, do not worry. We can provide training.

In addition, Chinese speaking will be a bonus. Any experience in Paid advertisement (Google and/or facebook meta business suite) will be a bonus.

Please note:

E-commerce assistant will gain exposure to various areas of retail, rather than working exclusively in the e-commerce department. We therefore ask for a willingness to participate in all aspects of the business, including website maintenance, stock management (which may involve some manual lifting), visual merchandising support, delivery and order processing. Training will be provided.

Expected start date: ASAP

Experience:

Microsoft Excel: Proficient

Ecommerce / retail industry: more than 1 year

Work Location: In person

Job Type: Full-time

Pay: £26,000.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount

Application question(s):

• Application question(s):

Are you proficient in using Microsoft Excel? (Required)

☐ Yes

☐ No

Do you have experience with design software such as Photoshop or Canva? (Preferred)

☐ Yes

☐ No

Can you read and write in Chinese? (Preferred)

☐ Yes

☐ No

Do you have experience in e-commerce, retail, marketing? (Preferred)

☐ Yes

☐ No

Since our schedule may involve weekend shifts, can you confirm if you can work five days a week on a rolling rota, Monday through Sunday?

☐ Yes

☐ No

Education:

• A-Level or equivalent (preferred)

Experience:

• E-commerce: 2 years (preferred)

Work Location: In person