Customer Experience Expert

6 days ago


Grangetown CF DZ, United Kingdom Brook-St Hiredonline Full time £30,000 - £60,000 per year

Customer Experience Executive - Cardiff / Hybrid - 3 days office based and 2 days home based weekly.

  • Competitive salary
  • 25 days' annual leave (plus ability to buy up to 5 more).
  • Quarterly bonus of 10% of salary.
  • Life insurance coverage.
  • Cycle to Work scheme.
  • Subsidised gym membership.
  • Access to health and wellbeing resources.
  • Car parking available.
  • A range of employee discounts.

Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients.

As a Customer Experience Executive, you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day.

What You'll Be Doing

  • Manage and develop long-term relationships with a portfolio of major and specialist accounts.
  • Act as the main point of contact for all client service and technical needs.
  • Coordinate and schedule field engineers to meet service level agreements.
  • Apply your technical insight to match the right resources to each task.
  • Maintain detailed records, reports, and service documentation.
  • Provide proactive updates to clients, resolving issues efficiently and professionally.
  • Assess service costs and make recommendations to improve value for customers.
  • Participate in client meetings and contribute to ongoing service improvement projects.

What You'll Bring

  • Proven background in customer service or account management.
  • Technically minded with a proactive, problem-solving approach.
  • Confidence in managing multiple priorities in a fast-paced environment.
  • Strong communication skills and the ability to build trusted client relationships.
  • Experience using ERP or CRM systems is desirable.
  • Competent with Microsoft Excel, Word, and Outlook.

Who You Are

  • A confident communicator who thrives on solving problems and supporting others.
  • Resilient, focused, and motivated by delivering great service experiences.
  • An organised multitasker who enjoys working collaboratively with internal and external teams.
  • Someone with the drive to take ownership and deliver results.

Be part of a progressive team that values initiative, expertise, and customer excellence. If you're ready to take ownership of your accounts and make a real impact, this could be the perfect next step in your career.


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