Customer Experience Expert
6 days ago
Customer Experience Executive - Cardiff / Hybrid - 3 days office based and 2 days home based weekly.
- Competitive salary
- 25 days' annual leave (plus ability to buy up to 5 more).
- Quarterly bonus of 10% of salary.
- Life insurance coverage.
- Cycle to Work scheme.
- Subsidised gym membership.
- Access to health and wellbeing resources.
- Car parking available.
- A range of employee discounts.
Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering top-tier support and account management to key clients.
As a Customer Experience Executive, you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day.
What You'll Be Doing
- Manage and develop long-term relationships with a portfolio of major and specialist accounts.
- Act as the main point of contact for all client service and technical needs.
- Coordinate and schedule field engineers to meet service level agreements.
- Apply your technical insight to match the right resources to each task.
- Maintain detailed records, reports, and service documentation.
- Provide proactive updates to clients, resolving issues efficiently and professionally.
- Assess service costs and make recommendations to improve value for customers.
- Participate in client meetings and contribute to ongoing service improvement projects.
What You'll Bring
- Proven background in customer service or account management.
- Technically minded with a proactive, problem-solving approach.
- Confidence in managing multiple priorities in a fast-paced environment.
- Strong communication skills and the ability to build trusted client relationships.
- Experience using ERP or CRM systems is desirable.
- Competent with Microsoft Excel, Word, and Outlook.
Who You Are
- A confident communicator who thrives on solving problems and supporting others.
- Resilient, focused, and motivated by delivering great service experiences.
- An organised multitasker who enjoys working collaboratively with internal and external teams.
- Someone with the drive to take ownership and deliver results.
Be part of a progressive team that values initiative, expertise, and customer excellence. If you're ready to take ownership of your accounts and make a real impact, this could be the perfect next step in your career.
-
Customer Team Member
2 weeks ago
Grangetown, United Kingdom Coop Full time**Customer Team Member** - Location: Pierhead Street, Cardiff, CF10 4QP - Pay: £12.00 per hour - Contract: 12 hours per week + regular overtime, permanent, part time - Working pattern: - Full, paid training provided - You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. - We’re looking for...
-
Customer Team Member
5 days ago
Grangetown, United Kingdom Coop Full time**Customer Team Member** - Location: Ground floor retail unit Number 2, Capital Quarter, Tyndall Street, Cardiff, CF10 4BQ- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (6.00am), afternoons, late evenings (store closing), to be discussed at interview. Role...
-
Customer Team Leader
3 days ago
Grangetown, United Kingdom Coop Full time**Customer Team Leader** Location: Ground floor retail unit Number 2, Capital Quarter, Tyndall Street, Cardiff, CF10 4BQ Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 9pm (store closing) and weekends,...
-
Temp - Customer Service Advisors
2 weeks ago
Grangetown, United Kingdom Brook Street Full timeAre you passionate about helping customers? This is a rewarding role being offered on a temporary basis for Motonovo finance. Hours: 35 per week, shifts between 9 and 6pm Monday to Friday (No evenings or weekends) Pay Rate - £13.68 per hour Start: Monday 9th December Temporary role, initially 12 weeks with the opportunity for this to be extended Need...
-
IT Apprenticeship
1 week ago
Grangetown, United Kingdom Baltic Apprenticeships Full timeStart your career in IT with Unity World!Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Unity World are a dedicated team of IT specialists who provide a wide range of IT communications solutions to its customers; their purpose is Unifying through their specialist expert business units. Unity World was founded...
-
IT Apprenticeship
5 days ago
Grangetown, United Kingdom Baltic Apprenticeships Full timeStart your career in IT with Unity World!Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Unity World are a dedicated team of IT specialists who provide a wide range of IT communications solutions to its customers; their purpose is Unifying through their specialist expert business...
-
IT Apprenticeship
7 days ago
Grangetown, United Kingdom Baltic Apprenticeships Full timeStart your career in IT with Unity World!Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Unity World are a dedicated team of IT specialists who provide a wide range of IT communications solutions to its customers; their purpose is Unifying through their specialist expert business...
-
Brow & Beauty Expert - Llantrisant
1 week ago
Llantrisant CF LW, United Kingdom Benefit Cosmetics Full timeOverview:Benefit is Glowing… We Mean Growing… and we are currently searching for a Part-time 15-hour Brow and Beauty Expert to make real connections in Boots LlantrisantAs a Brow and Beauty Expert, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.Responsibilities:As a Brow and Beauty Expert, your missions,...
-
Telephone Customer Experience
2 weeks ago
Tonypandy CF NY, United Kingdom The London Mint Office Full time £20,000 - £30,000 per yearThe London Mint Office, based in Tonypandy, Rhondda Cynon Taff, is looking to recruit sales agents to provide outstanding levels of customer experience to our collectors.We are looking for enthusiastic individuals who are motivated and enjoy speaking to customers over the phone.If you are a motivated individual with a passion for providing outstanding...
-
Customer Experience Advisor
2 weeks ago
Cardiff CF EP, United Kingdom Legal & General Full time £24,525 - £35,000 per yearCompany DescriptionLegal & General (L&G) is a leading UK financial services group and major global investor.We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of the world's largest asset managers and provide powerful...