CXM / CX implementations Lead

2 weeks ago

London, Greater London, United Kingdom Test Yantra Software Solutions Private Limited Full time

Required Skills and Qualifications

  • Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
  • 8–12 years of total experience in IT delivery, with at least 4–5 years in CXM, CRM, or consumer insights implementations.
  • Strong understanding of CXM ecosystems and consumer feedback processes.
  • Experience implementing and integrating Qualtrics (or equivalent survey tools) with CRM or marketing systems.
  • Working knowledge of Genesys and Five9 contact centre solutions.
  • Familiarity with Salesforce Service Cloud or Experience Cloud.
  • Exposure to Talkwalker or other social listening and analytics platforms.
  • Solid project management skills — Agile and/or Waterfall.
  • Excellent communication, stakeholder management, and vendor coordination skills.
  • Understanding of API-based integrations and data exchange between systems.

Good to Have

  • Experience with other CX or VoC (Voice of Customer) tools (e.g., Medallia, InMoment).
  • Knowledge of Power BI, Tableau, or other visualization tools for CX analytics.
  • Understanding of cloud architectures (Azure, AWS).
  • ITIL or PMP certification.

Job Type: Permanent

Pay: £75,000.00 per year

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