ICT Technician

• Employer: Epsom & Ewell Borough Council
• Salary: £ 30,449 - £35,688 pa
• Location: Epsom & Ewell Borough Council, Town Hall, The Parade, Epsom, Surrey, KT18 5BY
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week.
• DBS Check: Yes
• Closing Date: 05/12/2025 at 23:59
• Reference: ICT/25/326265

About the Role:

We are seeking a proactive and customer-focused ICT Technician to join our dynamic team. This is an exciting opportunity to play a key role in supporting and maintaining our ICT infrastructure, ensuring staff have the tools and systems they need to deliver excellent services.

Key Responsibilities:

• Provide first and second-line technical support for software, hardware, and basic network issues.
• Install, configure, and maintain desktops, laptops, and mobile devices.
• Manage user accounts, permissions, and access in line with organisational policies.
• Assist with onboarding new staff by creating relevant accounts, ensuring they have the right equipment, and delivering basic training.
• Maintain accurate records of assets and support requests using our IT service management system.
• Collaborate with colleagues to deliver ICT projects and drive continuous improvements.

What We're Looking For:

• Strong troubleshooting skills and a logical approach to problem-solving.
• Experience with Windows operating systems, Microsoft 365, and basic networking.
• Excellent communication skills with a customer-first mindset.
• Ability to prioritise tasks and work effectively under pressure.
• A commitment to learning and adapting to new technologies and applications.

Desirable:

• Knowledge of Active Directory.
• Exposure to Microsoft Intune, Windows Server, Citrix, and hybrid environments.

Why Join Us?

• Work in a supportive team environment with opportunities for professional development.
• As a small team, you will gain exposure to all elements of ICT—from infrastructure and networking to end-user support and project delivery.
• Be part of an organisation undergoing an exciting transformation to modern technology.

In return you will benefit from a competitive salary, 24 days annual leave (rising to 29 days after 5 years service), entitlement to join the local government pension scheme, subsidised gym membership and heavily subsidised car parking.

Closing date: 5th December 2025

Interviews: 15th- 17th December 2025

Please apply online by completing our application form. Please note, we do not accept CVs for this position.