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Technical Manager

Deadline for applications: 28th November, 12pm

Reports to: Head of Technical

Works mainly in conjunction with: Technical team, Programming Teams, Operational Teams, Freelance Technical Staff, Touring Productions, Artists, External contractors, Internal Staff and External Contractors & Production teams

Location: The Glasshouse International Centre for Music

Working hours: 36 hours per week

Salary: SCP 40 - £41,407

Contract: Fixed Term Contract, ASAP – 30th September 2026

About The Glasshouse International Centre for Music

We're a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you're front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons.

About the role

To lead the Technical Team, ensuring high technical standards for all events and shows at The Glasshouse International Centre for Music.

Key Responsibilities & Duties:

Lead the Technical Team

• Oversee successful delivery of Technical Production aspects of all events
• Manage team goals and objectives, to ensure high professional and technical standards are met across the team
• Inspire, motivate, and encourage the Technical Team
• Strategic planning with the Head of Technical (Capital Projects) to ensure continued flexibility to deliver the staffing and resources for all events

Management

• Line manage Senior Production Manager, Senior Technicians & Technical Co-Ordinator
• Ensure the right support and technical systems are in place for reporting staff to work to the best of their ability
• Conduct regular 1-2-1 meetings and PDR/Appraisals with reporting team members
• Lead any performance reviews and disciplinary proceedings of reporting team members

Operations

• Provide support to the team as required to ensure the successful delivery of Technical Production aspects of all events
• Develop team goals and objectives, to ensure high professional and technical standards are met across the team
• Work strategically with the Head of Technical (Capital Projects), Senior Technician (Staffing) and Senior Production Manager to ensure continued flexibility to deliver the staffing and resources for all events
• Work directly on events, shows and rehearsals as part of the Technical Production teams as required

Maintenance & Inspections:

• Working with the Head of Technical (Capital Projects), support the planning and implementation of all maintenance & statutory inspections of technical equipment and machinery

Continuous Improvement through Training & Development

• Collaborate with senior team members to analyse technical training needs
• Identify areas for industry relevant personal development through line management processes with senior members of the team,
• Oversee development and implementation of future proofing the tech team, working with local colleges, placements and apprenticeships across the region.
• Oversee implementation of the training matrix with other senior members of the team.
• Identify pinpoint areas for process enhancement, new technology adoption, and team skill development

Safety & Compliance: Co-Lead with the Head of Technical (Capital Projects) on all aspects of Health & Safety processes for the team

• Lead, develop and encourage safe working practices (compliant with Health and Safety regulations) in all aspects of the Technical Team's work
• Oversee compliance with Health & Safety regulations for Technical Production aspects of all events.
• Attend monthly cross-departmental Health & Safety Committee meeting to represent the Technical team
• Attend project and safety meetings if required, to represent all technical operations
• Oversee maintenance of all equipment to high standards, meeting the requirements of all statutory Health & Safety regulations
• Where relevant, ensure appropriate safeguarding is in place for children, young people and adults at risk, working closely with relevant colleagues to maintain consistency and high standards

Policies & Procedures:

• Adhere to and enforce all organisational policies, including but not limited to Safeguarding, Health & Safety, Customer Care, Inclusion, Equity, and Diversity.
• Ensure reporting staff are aware of and adhere to all organisational policies and procedures

Other duties:

• Undertake other duties appropriate to the seniority of the post and in line with the needs of the organisation.
• Act as an on-call Duty Technician, as part of a shared responsibility with other senior members of the team (includes on call payment)
• To work on events as part of the Technical Production teams
• Undertake duties as a Technician, if required (see separate Technician Job Description for duties)

It would be great if you had experience in:

Essential:

• Knowledge of technical operations for live events, gained through either at least three years professional experience working in venues or external sites (with a capacity of at least 400 seats)
• Proven experience of high competence in one or more of the following disciplines: lighting, audio, audio visual, Health & Safety, production management, stage management
• Ability to read and implement technical layout plans
• Developed IT skills and ability to assimilate new technology and software
• In depth knowledge of Health & Safety Legislation and safe working practices including noise at work and working at height
• Experience of safe operation of flying systems, including basic rigging knowledge and experience of operating motor chain hoists, with ability to read rigging plans
• Line management and motivation of multi-disciplined technical staff (permanent and freelance/casuals),
• An organised yet flexible approach and ability to work to tight deadlines whilst remaining calm under pressure
• Demonstrable ability to work as a team and under your own initiative
• Excellent attention to detail
• Good written and verbal communication skills, with the ability to talk to people on their own level and to create good relationships within the team and with other departments
• Ability to be creative and resourceful in problem-solving
• Willingness to work flexibly across a 7 day-a-week rota to include evenings, weekend and bank holidays
• This role involves regular manual handling of items of up to 20kg, standing for prolonged periods, and operating machinery that requires manual dexterity. We are committed to supporting applicants with disabilities and will make reasonable adjustments to enable individuals to perform these tasks

Desirable:

• IOSH qualification and/or experience of preparing Risk Assessments and Method Statements (or willingness to undertake within 2 years)

Our commitment to your development

At The Glasshouse, we're always learning. And we know that when it comes to training, everyone is different. So you'll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.

This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we'll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that's welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves.

Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you've faced.

For example, we would love to hear from you if you:

• Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
• Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
• Grew up in a family receiving Universal Credit or state benefits
• Have ever lived in council or social housing or been on the housing register
• Have ever lived in sheltered accommodation or experienced homelessness
• Experienced being in care at any point in your life
• Have been a refugee or asylum seeker
• Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced racism
• These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
• We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding children, young people and adults at risk

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate.

Right to Work

We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Our application process

Closing date for applications: 28th November, 12 pm

Interview date: 5th December 2025

We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so If you have any questions about the role or the application process, please contact