Organisation Design and Effectiveness Partner

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Organisation Design and Effectiveness Partner

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. 

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

Contract: FTC 18 months.

Working hours: 35 hours per week is full time.

Salary: £75,850 - £92,196 depending on experience.

Location: London Docklands

Reporting to: Head of People and Culture

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

To better serve our customers, we are embarking on a comprehensive modernisation of the Redress System through our internal 'Modernising Redress Programme'.

This pivotal initiative will be driven by the outcomes of the recent joint Call for Input with the FCA and HM Treasury's review of the Financial Ombudsman Service.

After 25 years of dedicated service, now is the perfect moment to reset the system, ensuring both our Service and the redress framework are ready for the future. If you are passionate about driving enterprise-level change and transformation, this is an exciting opportunity to join us and help shape the future of redress.

Join us at the forefront of transformation as we modernise our Redress programme. We're looking for a dynamic Organisation Design & Effectiveness Partner to architect the future of our organisation—enhancing performance, agility, and long-term sustainability.

In this hands-on, consultative role, you'll collaborate across functions to align people, processes, and strategy. You'll lead workshops with senior leaders, embed design principles, and deliver impactful operating models that make a real difference.

Bring your expertise in organisation design, your flair for facilitation, and your sharp project management skills to a team that's passionate about change. If you're ready to influence, innovate, and implement—this is your moment.

What You'll Do:

• Organisation Design: Ensure organisation design principles are agreed and applied consistently. Through the facilitation of workshops: support the design and implementation of new organisational structures and operating models, including governance and reporting frameworks that reflect current and future business needs.

• Effectiveness Assessment: Work alongside other HR Colleagues to evaluate the effectiveness of existing organisational designs, structures, and processes through data analysis

• Change Management: Design and deliver change management strategies that ensure initiatives are understood, adopted, and embedded at all levels of the organisation. Drive stakeholder engagement, communication plans, and readiness assessments to maximise adoption.

• Culture and Engagement: Ensure future designs align with cultural aspirations and values.

• Capability Development: Work with HR colleagues and Stakeholders to ensure that organisational capabilities (skills, behaviours, leadership) match the requirements of current and future operating models.

• Project Management: Develop and manage the implementation plan (roles, workforce, HR processes, training). Ensure timely delivery of milestones and high-quality outcomes.

• Data and Analytics: Utilise quantitative and qualitative data to inform recommendations, measure impact, and drive evidence-based decision-making. Create dashboards and reports that communicate insights to stakeholders at all levels.

To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:

Minimum Criteria

• Expertise in Organisation Design: Proven depth in organisation design and development, with a track record of delivering enterprise-level operating models and structural change.

• Demonstrable experience of delivering operating models and structural change at enterprise level

• Facilitation & Communication Skills: Strong communicator and facilitator, able to simplify complex programme activity and lead co-design workshops that drive tangible outcomes.

• Analytical & Delivery Focused: Quick to grasp complex processes and deliver practical, evidence-based solutions with a balance of analytical insight and pragmatic action.

• Change Leadership Attributes: Curious, resilient, and action-oriented—able to manage change with pace and quality.

It would also be nice for you to have

• Collaborative Style: Open-minded and engaging, with the ability to build trust, energise teams, and foster innovative ways of working.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:

https://www.financial-

• Wellbeing: [Health plan, gym memberships, mental health support]

• Growth: We invest in your future with [courses, mentorship, promotions]

• Culture: Diverse. Inclusive. Collaborative. Fun.

• Flexibility: Work your way — remote, hybrid, or in-office

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let's Make This Easy - Apply in a few minutes:

Apply with your updated CV, ensuring you are highlighting where your experience fits the minimum criteria.

• Applications need to be submitted by the 9th November 2025

Shortlisted candidates will be invited to a first stage which may include completing online assessments and, or a telephone interview.

Formal interviews for this role will be week commencing 17th and 24th November 2025

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-

Don't miss out be part of the journey and take advantage of this opportunity.

Join our community –This is a great opportunity to learn about the Financial Ombudsman and the work that we do. join here

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

Thank you for your interest in working with us, we wish you luck with your application.