Weekend Porter/Security

4 days ago

Swansea, City and County of Swansea, United Kingdom GSA - Global Student Accommodation Full time £28,000 - £36,000 per year
  • CRM Meridian Quay
  • 24 hours per week
  • £12.60 per hour
  • Central Swansea

Working hours - Alternating each week, nights and days

  • Shift 1: Days
  • Saturday 08:00hrs - 20:00hrs
  • Sunday 08:00hrs - 20:00hrs
  • Shift 2: Nights
  • Saturday 20:00hrs - 08:00hrs Sunday

  • Sunday 20:00hrs - 08:00hrs Monday

  • Although only 24hrs per week, there are many opportunities for overtime when covering staff holidays and sickness.

Working at a prestigious private residential development, you will be working alternating shifts of night and day covering weekends. This is a standalone role answering to the building manager. You are the first point of contact for 291 residential apartments and 8 commercial unit's onsite. You will ensure all onsite facilities are maintained in excellent working order and all shift duties are completed.
You must be passionate about delivering excellent customer service and be able to communicate confidently and calmly.

You will also:

  • Front of house/reception
  • Welcome all residents and guest in a kind and friendly manner.
  • Respond to enquiries promptly and courteously
  • Assist residents in any general queries they may have

  • Record any incidents or complaints in the shift log book

  • Security and Safety

  • Maintain a security presence in the complex during contracted hours
  • Undertake security patrols
  • Undertake CCTV monitoring
  • Respond to Fire Alarm activations
  • Carry out Fire patrols, ensuring all internal corridors are clear of obstructions.

  • Respond to any safety hazards to ensure these are minimised

  • Facilities

  • Maintain correct and accurate records of all site checks
  • Ensuring all bin stores are clean and tidy throughout the shift.
  • Monitor and report repairs and replacements required
  • Carry out visual inspections of mechanical equipment
  • Light cleaning duties to reception and lift areas and emptying of compactor bin
  • Ad hoc duties as and when required by Site Manager

To succeed in this role you will need:

  • To have maturity and patience.
  • Smart appearance (uniform will be provided)
  • A friendly disposition
  • Good attention to detail
  • Be honest and have integrity at all times
  • Be customer focused
  • Good verbal communication skills
  • High energy levels - this can be a physically demanding role
  • To be reliable and responsible with a flexible approach to work
  • Highest work standards, working independently to meet performance standards without supervision.

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