Key Account Manager

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?
At M Group Water we help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.  We're problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will join BGEN - one of the UK's largest multidisciplinary design and build contractors with over 100 years of industry experience. We support clients in the water, power & energy, pharmaceutical, nuclear and food and beverage industries to deliver next generation, value-added engineering solutions.

This role can be located in our Derby office or in Cambridge.
What will you be doing?
This role is all about building strong, lasting relationships with key clients and supporting their success.

You'll be the main point of contact, ensuring clear communication, timely responses, and proactive solutions.

By understanding each client's goals and challenges, you'll create tailored strategies, identify growth opportunities, and help them achieve results that benefit both sides.

You'll monitor performance, set targets, and work closely with sales, marketing, and delivery teams to keep everything aligned.

From negotiating contracts to coordinating cross functional efforts, you'll make sure projects run smoothly and clients feel valued.

Regular reviews, accurate forecasting, and thoughtful retention strategies will strengthen partnerships and drive revenue growth.

You'll also stay on top of industry trends, ensuring our solutions remain competitive and innovative.

With a focus on collaboration, safety, and customer satisfaction, this role is about creating trust, solving challenges, and helping clients thrive while supporting the company's long term success.

What you'll bring:

• Strong planning, organisational, and time management skills
• Positive, approachable, and helpful attitude
• Excellent interpersonal and communication skills at all levels
• Confident IT skills, including Word, Excel, and MS Project
• Initiative and commercial awareness
• Team focused mindset with collaborative spirit
• Appreciation of electrical installations and control systems (control panels, MCCs, PLC, SCADA, instrumentation)
• Effective negotiation and conflict resolution abilities
• Willingness to join reviews and training courses
• Ability to understand client needs and propose solutions
• HNC/Degree in electrical discipline or equivalent experience
• Industry background in sales, account management, or key account management

What in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

• Company pension scheme
• Death in service benefit
• Opportunity to purchase additional holidays per year (up to 5 days for full time employees)
• My rewards- offering documents on high street and online shopping
• Employee assistance programme
• 25 days annual leave plus bank holidays

In addition this role offers;

• Private health care for you
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us
• Overtime

About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We're one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We're
responsible
and go further for our people, clients, communities and the planet

We're
open
and seek new and better ways of exceeding expectations

We're
together
and as one team; the whole is greater than the sum of the parts

We're
ambitious
and embrace opportunity, to lead essential infrastructure services for life

Whether you're a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It's an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.