Warranty Claims Specialist

Warranty Claims Specialist

Signature TechnicAir

Bournemouth Airport

Permanent

We are looking for a Warranty Claims Specialist to join our team based at Bournemouth. Reporting to the Sales and Customer Support Manager, you will manage warranty, and programme claims with leading OEMs.

Your role will involve preparing and submitting claims, monitoring progress, reconciling records with Finance, and working closely with Maintenance and Stores teams to ensure timely credits. You'll also support the Customer Support Team with internal workorders and small workshop projects.

If you have strong attention to detail, excellent organisational skills, and the confidence to build effective relationships with both internal and external stake holders, we'd love to hear from you.

Who we are:

Signature TECHNICAir, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe. As a division of Signature Aviation, Signature TECHNICAir EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe.

Your new role:

• Prepare, submit, and track warranty and programme claims with OEMs
• Review work orders, labour hours, and materials to ensure accurate charging and correct allocation of costs.
• Liaise with OEMs on outstanding claims, providing supporting information and resolving queries.
• Investigate and dispute rejected claims, ensuring timely resolution and credits.
• Coordinate with Finance on declined or unpaid claims, credits, and reconciliations.
• Work with Stores to manage core returns, ARG processes, and quarantine registers.
• Maintain accurate records, registers, and reports to monitor claim status and risks.
• Support internal teams with guidance on warranty coverage, claim eligibility, and correct processes.
• Assist the Customer Support Team with internal workorders and small workshop projects.

About you:

• Experience within an aircraft maintenance organisation preferable but not essential.
• Demonstrating a strong passion for providing excellent customer service is crucial for you.
• You are adept at planning and prioritizing effectively, ensuring efficient task management.
• Your communication skills, both written and verbal, are excellent, enabling you to convey information clearly.
• With a keen sense of diligence and high levels of integrity, you consistently demonstrate professionalism.
• Your self-motivation and ability to work independently without supervision are notable strengths. You maintain a positive "can do" attitude, effectively employing problem-solving and critical thinking skills to resolve issues promptly.
• Collaboration comes naturally to you, and you communicate effectively as part of a team.
• You are adaptable and can positively respond to changing situations and priorities.
• With your exceptional attention to detail, you diligently follow instructions to ensure task completion with accuracy.
• Must have the right to work in the UK

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing, and that all-important work / life balance.

• Enhanced holiday entitlement
• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
• Employee Assistance Program – 24/7 help, guidance and support including access to free counselling
• Access to an Employee Perks platform (shopping discounts)
• Medicash Proactive – health cash plan
• Company sick pay
• Life Assurance – 4x Base Salary
• Free on-site parking
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, long service
• Volunteering / Charity Days
• Enhanced Family Friendly Leave Policies

We invite you to apply by submitting your resume and a cover letter outlining your relevant experience and qualifications.

Only shortlisted candidates will be contacted for further consideration.

Signature TechnicAir is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Req-64