Process Improvement Lead

1 day ago

Strabane BT EA, United Kingdom O'Neills Irish International Sports Company Ltd Full time

Company Overview

O'Neills Irish International Sports Company Ltd is a leading name in the sports manufacturing industry, renowned for producing high-quality footballs and hurling balls for Gaelic games. With over a century of experience, our mission is to innovate and meet customer demands while maintaining our commitment to quality and craftsmanship.

Summary

The Process Improvement Lead will play a central role in delivering key transformation projects across the business. Reporting to the Head of Business Operations, this role will focus on identifying, designing, and implementing process improvements that enhance efficiency, accuracy, and collaboration. The successful candidate will act as a key driver of operational excellence, ensuring that business processes and systems evolve in line with strategic goals and future growth plans.

Key Responsibilities

  • Lead assigned process improvement and transformation projects from scoping through to implementation and review.
  • Map existing business processes, identify inefficiencies, and propose actionable, measurable improvements.
  • Facilitate cross-departmental workshops to capture pain points and develop process solutions that enhance performance.
  • Work closely with the Head of Business Operations to prioritise initiatives aligned with company strategy.
  • Analyse process data, KPIs, and system reports (e.g. from OrderWise) to inform decisions and track progress.
  • Document new standard operating procedures (SOPs) and ensure clear communication of process changes to relevant teams.
  • Partner with IT, Production, and Customer Service departments to align process changes with system capabilities.
  • Support change management by training and coaching staff on new processes, ensuring adoption and sustainability.
  • Contribute to a culture of continuous improvement by promoting best practice, innovation, and accountability across the business.

Key Skills and Experience

  • Proven experience leading or supporting process improvement, operations, or transformation projects in a manufacturing, logistics, or eCommerce environment.
  • Strong analytical skills with the ability to interpret data, identify trends, and translate findings into practical improvements.
  • Excellent stakeholder management and communication skills — able to influence across functions and levels.
  • Experience in process mapping, workflow design, and documentation.
  • Working knowledge of ERP or production management systems (OrderWise experience advantageous but not essential).
  • Competent in Microsoft Excel and data analysis tools.
  • Understanding of Lean, Six Sigma, or other continuous improvement methodologies (formal certification desirable but not essential).
  • Highly organised, proactive, and outcome driven.

Performance Indicators

  • Delivery of agreed projects within scope, budget, and timeframe.
  • Quantifiable improvements in efficiency, accuracy, or process time.
  • Positive feedback from departments on collaboration and support.
  • Demonstrated contribution to broader operational improvement goals

Job Types: Full-time, Permanent

Pay: £30,322.96-£40,000.00 per year

Benefits:

  • Employee discount
  • On-site parking

Work Location: In person

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